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We are going to stay at one star until I get the certification from the diamond back from GIA. Colleen and Leslie sold my boyfriend an un-certified diamond. We returned to the store but they would not refund his money. The ring not being refundable was never mentioned. Fine... so they offered a credit for a store in Las Vegas even though we live NYC. So I picked out a ring and kept the original diamond and asked them to have it certified. Here is where all the excuses begin... it will take two weeks, it will cost another $100...etc. When I asked Colleen to have it GIA certified she stated "No, we use our guy in LA." Feeling really apprehensive about her guy I could do nothing we were leaving that night for NYC and who the hell wants a 6k credit for some bootleg jewelry store in a Las Vegas mall? In any event, we receive the ring they had it EGL certified the problem with this is EGL inflates their grades. We have taken the ring to be GIA certified and we were already told that it was not and color and grade that EGL certified. Jewelers use EGL as a way profiting more on their diamonds. Please BE CAREFUL when dealing with this particular jeweler, they are just dishonest. I will post both reports that I receive once I get the completed GIA report so you can be educated on their scam. All of their diamond prices are inflated if graded with an EGL certificate.
The absolute worse jewler in Las Vegas. My finance purchased my engagement ring on 12/22/2019, this morning I woke up and my diamond was missing. So naturally we came into the store. Everyone was pleaseant but they are ridiculous on their maintenance. Absolutely no fault of my own and less than 6 months they want him to spend $800 to replace the diamond, when he has already spent thousands. Absolutely not!! I'd rather go to Zales, Jarred or Kay Jewelers in the future. I DO NOT RECOMMEND THIS PLACE ITS AN ABSOLUTE RIP OFF THEY DO NOT BACK THEIR JEWLERY AND OFFERED NO SECOND OPTION TO HELP REMEDY THE SITUATION. We belived this was a high end jeweler, especially after the amount of money spent. We would have been better off getting a ring out the bubblegum machine. ***This is a long time overdue update so my apologies**** After making the the post, Michelle I believe her was her name, did work with us to replace the missing diamond at no cost to us. We received the ring back within a week.
Hi Ira, Thank you for sharing your experience with us and for trusting us with your wifes wedding ring repair! We are always here for anything you may need in the future. We are looking forward to your visit Ira!
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5
My wife and I went to Michael E. Minden Diamond Jewelers to have her wedding ring fixed, it was catching on her clothing. We met Michael and walked us through taking the stones from the original ring and manufacturing a new ring. Micheal has his own jewelry manufacturing facility right above the store and the finished product was truly amazing. My wife was so pleased, she now has a new ring to last the next 30 years of marriage. Michael is a pleasure to work with and his staff really knows the meaning of stellar customer service.
The overall experience that my girlfriend and I had while in Michael's Fashion Show Mall store was simply outstanding. From the time we entered the store to the time we left, Michael and his staff treated us with the utmost patience, courtesy, and respect that I haven't seen in many years. For a first time buyer, for those with jewelry needs, and for those who value the customer experience, I recommend this store for you.
I can see you guys took down my last review so Ill say it again your manager told me that the diamonds I bought were vs (very slightly included ) and as though they dont look or seem like it I will go get these looked at by a professional and if I was lied to by your manager I will be taking you guys to court and you will be hearing from my lawyer because I paid 3000 dollars thats to much money to be lied to about the quality diamonds I am getting !
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