321 Kiteboarding & Watersports reviews

1570199680

Mike Walker

google

Mike, we hear you and thank you for the feedback. We always wish and strive for complete satisfaction with each and every customer. As you can see from over 140 5 reviews, that doesn't happen often. I can assure you in your case I tried to take all steps to rectify your situation. I understand that I gave you an estimate of $150 for the repairs and the actual bill came out to $158 plus Florida state sales tax. Thank you also for pointing out the steps we did to try to satisfy you with refunding $29 in costs that you didn't agree with. The kite was indeed shipped to airtime kiteboarding due to all the staff hosting a 321 Kiteboarding Client kite trip in Hood River Oregon. We did not want to delay your repair and we have great confidence in Airtime's employees and their ability to repair kites as good as we do in house. Our cost of the repair plus the shipping to get it there and back was all that we charged you in return. We elected to forgo any profit in order to expedite your repair. As far as the leak in the kite, I am still standing by my offer to repair it whether or not is was the one we did the Leading edge repair on. We are still here and available to help in any way possible you can reach me directly here: [email protected] 321.302.5663 Romann Chavannes

1569348467

1

I'm sure these guys are great Kiteboarders but as far as the business goes, the customer service is poor. I dropped off two kites for repair and after being told one price it was significantly higher when I picked them up. There was no itemized bill to show me anything I was charged for and I paid for them to ship the kites out to the shop that actually did the repair. The young girl working the store had very little knowledge of anything about the repair and barely knew her way around a kite.. I wasn't very happy with my experience so I reached out to the owner. He gave me almost all of the shipping cost back. Then I took the kite out to the water for some fun and I wasn't able to ride because during the repair the bladder right above the repair had a hole in it.. Once again I reached back out to the owner.. I was told again that he cared about my experience and would be offering another solution to the issues.. I still haven't heard from him. So I fixed the kite myself and will not be using their services or recommending them to anyone I know. To the owners response: I enjoyed how you responded to my review online to defend your lack of customer service and make it sound like you've done so much more than refund $29 Bravo sir. I see your potential customers are more important than your unsatisfied ones.. Btw I was charged $50 in shipping so thank you for around half of that. I can't show that because it's just figured into the bill and is just handwritten as "repair". I had to purchase a new bladder before I could finally fly this kite so thank you for the extra cost and delay. You talk your shop up quite a bit in your response and make it sound like you're the customer service hero.. Yet your customer was charged far more than initially quoted, paid for shipping cost for another shop to actually do the work and when the customer got his product back he had to fix it himself because it was damaged during the time it was with you. In my line of work we call that unsatisfactory sir. Please don't tell your customers you do final checks (Over night leak down tests) and then lie telling them that everything checked out when you failed to do any such test. It would have helped your case a little more.. So thank you for assuring me that you are terrible with customer service, I appreciate you refunding me half of the shipping costs, for sending me back an unchecked and broken product and guaranteeing I will never use your unprofessional services again. Enjoy the broken foot. -Mike Walker

1619444027

sturgeon mouth

google

1

I ordered 2 pair of NSI Surf N Skim Padz with inserts from 321Kiteboarding. They never shipped the order, and it took 3 weeks to get a refund. The owner kept making excuses for what was probably just a simple pricing error on their website that he didn't want to honor. First, he expressed concern about my address. Second, he was feigned confusion about whether I ordered pads with or without inserts. Third, he tried to gaslight me into thinking I ordered pads without inserts, and coerce me to pay more for them, by changing his website. Fortunately, I had before and after screen shots. After showing these to him, the owner ghosted me for a week. It took a threat of filing a complaint with the Consumer Protection Division of the State AG and the Better Business Bureau to get a refund. In giving the refund, he claimed that the billing and shipping address must be the same. This is contrary to the website, and if true, why did he wait 3 weeks to tell me? This year alone, I have spent $10k on kite and wing gear at Real Watersports, Mac Kiteboarding, Big Winds, Windance, KitePaddleSurf, Kite Mana, and Good Breeze. Not one item was shipped to my billing address. All provided fantastic customer service. With so many great choices, why spend your money at 321Kiteboarding?

1602275454

Nanne

google

5

Tim did a great job . Good teacher and very funny. I will definitely come again

1584754416

Zane Sherrer

google

5

Tim is a very good instructor and helped me learn how to kite surf and gave me a full lesson on how kitesurfing works.

1616359125

Skyler Baker

google

Skyler, thank you for taking the time to give us some feedback. I sincerely apologize for not being available last Sunday at the time you showed. We would love the opportunity to help you find what you were looking for, answer any questions you may have, or if you were needing a repair, to assist you with that. Whatever your needs are if we can accommodate them by bringing something to you, picking something up, or simply getting on the phone together to offer assistance. I hope you can accept our apology and allow us the opportunity to help. You can call me direct: 321.302.5663 or email me romann(at)321kiteboarding.com Romann Chavannes

1616546615

1

Drove 30 minutes out of my way to find out the shop is not open at the time it says it is. 435 pm. On to the next place to buy a new kite, board, and wetsuit.