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I am an absolute transit lover and was very excited to go see this museum. I went by myself when it was pouring out. I was unfortunately turned away at the door since they had sold out their tickets for that day. When I checked the website it did not say this and so I wasted my time going there from quite a distance because they have no way of selling tickets when others in that slot do not show up. No other museums are enforcing these kinds of covid measures anymore and they obviously cannot accommodate the implementation of it anyways. The pandemic is over and this museum should go back to normal or be able to handle the continuation of such measures effectively. They were very rude about the whole thing, it's sad such a gem in the city is managed by these people.
My 6 year old loved the train cars and I loved the old ads. Buy tickets in advance! It was Sunday and all time slots were sold out. So many families were turned away while we waited for my cousin to arrive. Its a nice inexpensive way to spend a morning in NYC