I am extremely dissatisfied with Pura. We ordered two Pura devices with scents and decided to return both of them so I sent them back in the same package. Fast forward almost two months later and I still haven't seen my refund so I gave them a call and they said they couldn't refund me for the second one because they were sent together in the same package. Then she goes on to tell me that they only received one when I definitely sent them both back. And then I was told they would refund me for JUST one.. after I called and complained. Would they have kept my $$ if I never called? Not sure, but she also said my tracking number was invalid when I had it pulled up on my computer that it was delivered on Jan. 25 to their West Jordan facility. I'm blown away by the dishonesty of this company.
Deceptive practices--They allow you to initiate subscriptions via the app. They make you believe you can cancel via the app. The instructions for cancelling subscriptions are vague and misleading. The app tells you to visit the settings tab to cancel, but you cannot cancel in the app at all. Shameful!! Also, the fragrances don't last at all. You'll need to refill all the time. Although a smart device, you can't use it with Alexa or Google. It just allows you to schedule the cycles, and that's about it. It's cheaper and smarter just to throw your favorite regular scent on a smart plug and bypass this altogether.
Really disappointed in their shipping services. My product hadnt arrived for a few weeks so I finally checked the tracking number and it said they had sent the product back to the company. I checked the address multiple times and the address I had put was correct. So Im still confused as to why the package couldnt be delivered. My bigger concern is why no one had followed up with me about me not receiving my package. Would they have just kept the money without giving me my product?
Horrendous customer service. Orders not shipped, problems with exchanges and refunds, and I had to reach out to customer service a dozen times since they don't responds to text or email as advertised. When I requested a refund, they tried to take a percentage of it and REFUSED TO REFUND THE TAX AMOUNT! My advice is to be careful of this company, they overpromise and under-deliver.