Hi Shirley! We are sorry to hear that the system isn't working any more. You may just need a cell replacement. Our units do come with a warranty so I would suggest reaching out to your contractor. If you have any issues, please contact our warranty manager at firstname.lastname@example.org. Thanks!
My Reme Halo was installed 14 months ago and I thought it was working fine. Then my A/C contractor changed the duct work so there would be more are flow in and out of the air handler and then it seemed like the house smelled of mold they replaced the entire Reme Halo unit, adjusted to be fully open and it seems like it is not working at all. I used to smell a peroxide odor and it took cooking smells out of the house and we had less dust. Not now the house is dusty, the food orders remain. The light is not he unit and getting power. The cell was replaced
Hi Sandy! Thank you so much for taking the time to write a review. Thank you for visiting RGF and the Electro Mechanical Museum! We are thrilled to hear that you enjoyed your experience. I will pass along the note to both Jeff Behary and Ron Fink. :)
This review is for the Electro Mechanical Museum. It is located inside of the company and is packed with incredible inventions at every turn. Best of all was Jeff who gave us a fantastic and memorable tour.
Hi Sascha! We are sorry to hear that the system wasn't working. Our units do come with a warranty so I would suggest reaching out to your contractor. If you have any issues, please contact our warranty manager at email@example.com. Thanks!
Hi Dana! We are sorry to hear about your bad experience. Are you looking for replacement cells for the units? Give us a call and we can look up the serial number and let you know which cell you will need. (800) 842-7771
Very poor service! We have two older units from 2004 and older. Serial Numbers on both but no Model numbers. They are the Plug in Plus Purification System pictured on your website. Contacted a local HVAC company as I was told to do and they cannot help me because I do not have a Model number and their supplier will not sell them anything without it. For a company concerned about the environment these are going to end up in the landfill. Very Frustrating!