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Culture Studio - reviews

Information about Culture Studio

35 reviews
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Alb the manager
Listen.. I LOVE the work they do, but the communication is the worse. And its sad. I placed a standard small order of shirts november 22 and Basically had to remind them to print them. When they finally started production, I was emailed DECEMBER 14th to tell me they messed up the printing on the order and offered a discount. OK fine...They said We only have to print 4 more. I agreed and told me Friday they would ship out the 17th. I reiterated that this was for a business. They guaranteed arrival before Christmas. I followed up because the business reached out to me for ETA, Culture STILL have not sent out the order and said the shirts are still in Production... 4 shirts in production for a week keep in mind today is 12/21. These shirts have a 4 inch logo in the front and was supposed to have a small logo on the back in which they messed up. On top of all that... THEY WERE GOING TO SEND IT TO ME WHEN I CLEARLY HAVE THE SHIPPING ADDRESS LABELED TO FLORIDA!!! Oh thats the tip of the ice burg. I ordered hoodies and these were delayed and once I picked them up.... THEY WERE PRINTED WRONG even after correcting them on the correct print type. I know what the initial excuse would be... but chew on tis.... I used this company in the HEART of the pandemic and communication/production was not even this lackluster. I have more horror stories and I it actually saddens me.
Hello Tanner, we have reached out to understand what happened and find an immediate solution.
EDIT: They have reached out to me and made this project happen. It has indeed been done correctly. I appreciate them for reaching out and wanting to get this done the right way! They immediately offered to redo all the garments ASAP! Thank you guys. I recommend this company for your garment needs, etc. Very poor quality printing. I have colors peeling off after one wash. Just getting worse and worse as they wash. I have stopped going through these guys ever since I got sent a batch of tees that didnt get cured at all. Was about a month of a wait to get a bunch of tees that cant even be used for anything. They dont care enough to make sure your product is great. They just want your money. Im unsatisfied & devastated that they treat their customers this way. Please save your time & money & go through another manufacturer. I do appreciate the fact I got a refund for the batch of tees that were destroyed. Just very poor communication throughout the whole process. Too unsure how any product will turn out.
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HQ Poland
Liskego 7, 50-345 Wrocław
HQ Switzerland
Hertistrasse 26, 8304 Wallisellen,
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