I was able to find your communication with our customer service team and I apologize for how this was handled, Ami. The tape is incorrect on those poles. I will email you a return shipping label for the bars you received and we will make and ship out correct ones for you.
EDIT: Returning jump bars to get correct ones! Thank you for fixing this issue! I really appreciate it! I will post back when new bars arrive! Thanks for your prompt attention! ---------- Ordered some jump bars and they did not look anything like the photos on the website. I sent them images of what I received, and they really didnt offer to replace them- just said I could return them. Tape was not put on correctly and lots of white space left on one side. (5 foot jump bars) Wish they could have admitted the flaw and replaced, but apparently that wasnt an option.
Thank you for the kind words about the product and your experience with our customer service, Diane!
I dont buy any equipment for my dogs from any other company. JJ Dog is the best quality, shipping and customer service of anywhere. Ive been a customer here for many years and will be for many more years! Thank you J. & J!
Thank you for taking the time to leave us a review, Sue! Your kind words are much appreciated.
The collar came quicker than I expected. The quality is excellent. I earned some bonus points for signing up and it gave me $$ off that I used for free shipping!!! Not even Amazon Prime could beat that deal!! J&J Dog supplies is great!! Im planning on some obedience and agility down the road, so I will be purchasing from J&J Dog supplies. Thanks