I would agree with the comments here that there is something wrong with their service. Signed up for an upgrade because we switched our LAN line. Almost one month later and still have not heard back from them on install date despite multiple efforts to reach out. All I get is an installer will call you soon. Soon must mean in the next year? Go elsewhere if you can.
Horrid customer service. 18 months ago, I moved my alarm service to Bay Alarm company. They said I could upgrade my current system and they would have sales call me. After 18 months and multiple calls to them, I am still waiting. Go somewhere else.
DO NOT USE! Poor customer service!! I had several calls with supervisors etc for the past 24 hours with no call back or resolution of the issue. This medical alarm company's function is to receive medical alerts, notify EMS and family after calling the home to make sure it was not a false alarm. Somehow yesterday, fire dept and ambulance was dispatched to my father's home. No one called his cell, home phone or either family member on the account. I now find out that there were NO contact phone numbers or the lock box code on file with the Alarm company. We have had this account for a year with calls to us being made in the past. So somehow all our records were wiped clean with no way to contact us. So the fire dept went out, could not get in the lock box and did not break in the house. My father could have been unconscious or dead and we would not have know, and the EMS would not have ever tried to help him if it was needed. My father has also fallen down several times and the "Fall Detection" that we pay extra for did not work, they did not contact the home or any of the contact numbers. Does not work! I would not recommend this company for your elderly parent!!