Quality Built Exteriors reviews

1622313719

Zach

google

We sincerely apologize for the issue with the phones, and we would have liked the opportunity to come give you an estimate. For future reference, if the phone lines get tied up or hit the occasional technical problem, we answer questions very promptly on Facebook messaging and also via email.

1622459731

1

I tried to call twice for a quote; waited on hold and eventually hung up on both times.

1632749166

Cheri Carlyle

google

Youll be pleased to know that we did not and do not consider the job to be complete. We always do a final walk-through, in which the customer can indicate anything that was not satisfactory, and we will correct it. Based on the photos you posted, that was definitely a substandard paint job and one that we will of course correct. We have tried to reach you and left you another voicemail this morning. As for the insurance breakdown, you are correct, we do not offer this at the end of a project. If we are aware its an insurance-related job, we send out an adjustor prior to the project to create an itemized breakdown (if its a large enough project to warrant the cost for us to hire the adjustor, that is). But when we give a regular estimate, thats a single price, or at least, only a few breakdowns such as labor v. materials. We do not track every single part and fitting. The time involved to do this would increase the cost passed on to the customer. And we do understand that your roof project went well and that you were pleased with the work. Upon speaking with our office for further detail about your specific situation, we were told the following: She was scheduled for work last week. On 9/15 @ 12:10pm we left a voicemail with the customer on the assigned start date of 21 Sep. We reported that our installer would be on site between 9:00-9:30. Our installer reported late that day. Customer called and complained. Installer did start the project and made acceptable progress. Next day, the installer reported on time and again, made progress. I did call her at 8:30am on 22Sep to inform her that the installer would be onsite. She stated that she needed him out of the house by 5:00pm as she had business to attend to. I passed this along to the installer, who wrapped up that day at 4:30pm. I called her to ensure she was happy with progress and to ensure the installer had left. She stated he did, but she had concerns work being finished by Friday, since our install said he could not work Thursday. Friday our installer reported he would be there by 9:30am. He failed to show up until almost 12:00pm. I was not aware, as he stated he would be there. I only found out when she called in upset. She stated she would expect more from a reputable company and although she was only spending a small amount of money, she would expect the same service we give to our bigger sales. I assured her she was important to us and that we'd finish the job on time. She questioned how we would deal with all the issues. She stated they still had a bathroom to paint and to paint the drywall repair in her bedroom. She stated the installer had paint everywhere. On outlets and switches. I assured her it would all be cleaned up. She continued to raise her voice and stress her disappointment. I then thanked her for her time and told her to have a nice day. I called our installer immediately and stressed her concerns. He said he would take care of it. Our installer did finish the job on Friday and I was not aware of any issue until I saw the one-star review. I called the installer on Saturday and asked what the issues were. He was unaware and said the customer was happy on Friday. Mike [the owner] and I communicated for resolution Saturday morning.. He offered to go over on Saturday or Monday to walk the job. I called the customer on Saturday and left a voicemail offering up Mike's assistance. As of 11:54am 27 Sep, she has not called me back. Mike asked that I follow up with her today, which I tried, but had to leave a voicemail asking her to call me. Mike, the owner, added, She has not called me back or us back. We had told her clearly that we specialize in outside/exterior work, but we CAN do the inside stuff. I did not want to leave her hanging when she asked me if I could do the inside painting. I said I could, but it takes a little bit more management. If she wouldve called me or allowed me to come over there, obviously we would take care of anything. I

1632771515

1

We had to had some roofing repair, flashing repair, drywall repair, and painting done. I would say the roofing and flashing repair are probably suitable. We shall see. The painting and drywall work is substandard. The painters have only shown up 2 out of 4 days of full work time (Day 1 showed up around 10, Day 2 no show until I called, Day 3 - no work, Day 4 no show until I called and then showed up at 12:55). They have painted over wall outlets and over light fixtures. At the baseboards, some areas are not painted at all. They used blue painters tape on areas and didn't remove it in a timely manner, so that paint ended up drying and pulling up other paint when the tape was removed. They started painting before they even started repairing one full wall of drywall repair. I have no idea how they think that is going to work, but we'll see. The owner is fairly non-responsive to complaints about no-shows. And absolutely non-responsive to requests for an invoice for submitting for an insurance claim (related to the need for the flashing repair and drywall repair). I've never seen such indifference to customer concerns. It is almost a talent of epic proportions.

1644945535

Jessi Ambrose

google

Thank you for the five-star review! Were glad to hear that Russ and Billy were so helpful and responsive, and that you were happy with the service and results provided by our team. Enjoy your restored porch and please call again anytime!

1645026510

5

Had a great experience with Russ and his crew! Russ was very responsive and Billy did an amazing job restoring our porch along with his assistants. They were professional and listened to what we wanted and it came out great! Would use them again for sure!

1630536133

James Bond

google

We especially love designing new pool decks, they can make even a simple pool look high end. Glad to hear you are happy with yours. Thanks for the five-star review, and please call us for any future home exterior projects.

1631129222

5

I had a pool deck built that turned out beautifully!!

1631799840

Brianna Jones

google

We apologize for not providing better education to you up front on the nature (literally) of concrete. We of course always go out of our way to ensure the best possible outcome with a concrete job (and any job), but so many factors affect the settling of concrete, and only a few of them are within our control. In essence, concrete is going to crack. Even new concrete. If the crack is larger than a half an inch, we're happy to come back, remove that section (between the joints) and replace it. If it is smaller than a half inch, the only thing that can be done is to caulk it or take the concrete saw and put a cut in it where it cracked. But even if we were to repour the concrete, it would very likely crack again in the same place. This is the reason some customers go with pavers instead (though they cost a lot more). This article can offer more insight for you, as it is written directly to concrete companies to even remind US what concrete is likely to do that's beyond our control: https://www.concretedecor.net/departments/concrete-repair-restoration/handling-common-cracks-in-concrete/ We're sorry you are so unhappy with how the concrete has settled. We're not sure to whom you spoke that said the "slabs were too big," as nothing in our records indicates anything that was done incorrectly. Our office is attempting to reach you about this. We're doing what we can.

1618853172

1

This started out great but ended horribly. Less than 6 six months into having our patio the concrete had cracks all over. Spoke to someone about it they said it was because our slabs were too big even though they chose the size of the concrete slabs. So now they just want to fill in the cracks instead of redoing even though they stated that slabs were too big thats why its cracking. I spent almost $30,000 with this company which now I regret. So if you are looking for quality work by pass this company and spend your money elsewhere l