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UT has been a great for many years, really nice people, and good support staff. Over the last two years they have failed horribly at keeping up with new state level forms, many new forms not being supported or even available in the software. Our office has also had a lot of issues with various credit calculations not being correctly calculated based on the input data the software is requesting. We have had a significant amount of letters from IRS to clients adjusting credits based on the software calculations. I have brought these issues to their support team and no one has answers. When I called to speak to someone about not renewing and the reasons why, the person told me they were only in accounting and did not have any answers. No one really seemed interested in getting answers...I guess someone will just take my place when I do not renew. It is sad because they have the makings of being a really great software but seems like they are backsliding a lot and their singular competitive advantage is price and not much more. I am finding that you pay for what you get. The software is inexpensive but if you spend a lot of time dealing with issues and having to paper file a numbers of returns because the software does not support various forms then it actually costs you more in the end. I am was hoping UT would provide answers and solutions to the issues my firm has been experience but crickets, so I signed on with a new software provided. Sad but maybe we just outgrew UT, without answers, it is hard to say what has actually happened.
Same ease of experience I have every year. I only had one call to tech support and that was when Windows 10 with it's forced updates started while I was mid return and just required a fixed reset of the file so that I could open it.
I choose UlimateTax after i received a free demo and i love it! the Dashboard is simple and contains everything you need when you log in into the Software Online. searching for Clients is easy and if you have any issues or questions, they always answer timely. To set up you have a professional guide you and help you. filing a return is easy saves times and it comes with a Vault. It has everything you need for a small Tax Professional as myself. Thank you Amanda Crumly for your professionalism and attention to client needs.
This is one of the best tax programs on the market. Its easy to navigate and I have yet to experience any issues. Now nothing in life is perfect but they seem to strive for excellence. I use to read their reviews and say they paid someone to write some of them. After two years I can say this is the best software youll find. If you come in open minded and try the software you will be extremely satisfied. As for Mike hes the gentleman that helped me answer all my questions.
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