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Printing Solutions
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Printing Solutions reviews
Information about Printing Solutions
4,84
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURhdkpqcXJBRRAB!2m1!1s0x0:0xdcf8e867a0804596!3m1!1s2@1:CIHM0ogKEICAgIDavJjqrAE%7CCgwI2bvriAYQuO-89QI%7C?hl=en-US
David S
google
https://www.google.com/maps/place/?q=place_id:ChIJ_ZmpEE10K4cRlkWAoGfo-Nw
Hello Mr. Schultz. We absolutely did make a mistake and we own that. We printed 4 magnets instead of 5. We did rectify it quickly and apologized for the error. I am sorry for the inconvenience that caused you. That is the only error we made. I have to address the false accusation that we didn't pay attention to anything, the truth is quite the opposite. And if I could rate our experience with you, I might give you an award for most unreasonable client we have had. I have never had three of my team come to me and recommend we not work with someone in the middle of their first project. I told them no, let's use this as an opportunity to sharpen our skills and try to turn the situation into something positive. They agreed so we proceeded to serve you. In designing the logo for you, your instructions were "I would like a standing Red muscular Gila monster with a crown of misters spraying." This is the only instruction we received. So our team put together 4 options for you to get started and we requested your feedback on direction and changes. Instead of kindly engaging with my team on changes you would like to see, you eventually sent us an email stating that "we didn't listen to you....we have bad customer service...you will be leaving 1 star reviews on all social media sites....you would like (another) discount....you did not want to pay for design revision time"...on and on you went. After finalizing your design for your cards, which only received small revisions from the initial mockups we sent, we moved on to the postcards. You repeated your process as we tried to give you proofs that adhered to USPS standards to ensure your mail would be deliverable. It's clear that this is how you do business: give minimal info, complain and create stress to devalue what others do and request a discount for your "unhappiness". In starting your own service based business I give you this advice: How you treat people matters, because at the end of the day people are the only thing that matter in business. This is how we act and how we treated you. I love my business and my team because we get to help people solve problems and make an impact in their world. Find a "why" that drives you and others in a positive way so you can do good with your business and not just "do business".
1630268922
1
Have done business for years with Andrew printing regularly for me. Unfortunately, its been a year or so and my new project they didnt pay attention to anything I asked for in my emails and only sent me their idea. I even explained my displeasure with this and they continued to not send me my idea and just theirs. The last straw was after picking up the last project of 3 they didnt print the amount I asked for in my email. Its simple customer service but they just cant seem to do that right these days. A new printer I am off to find that will take earning and keeping my business seriously
1562164134
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURrOVllRGJREAE!2m1!1s0x0:0xdcf8e867a0804596!3m1!1s2@1:CIHM0ogKEICAgIDk9YeDbQ%7CCgwIpvfy6AUQ0OWvvwM%7C?hl=en-US
Kristen Verburg
google
https://www.google.com/maps/place/?q=place_id:ChIJ_ZmpEE10K4cRlkWAoGfo-Nw
Hi Kristen! I am sorry you were not happy and I wish we could have made you happy! It is always our goal for clients to feel cared for and I have an understanding of how you feel in this situation. I take feedback very seriously and have diligently read every email interaction made. I do agree that the project was delayed. We do take responsibility for that. I do disagree that poor service was provided. Autumn was professional, kind, communicative and apologetic when she had to let you know production was delayed. You are correct- we are not a forms house and are not efficient with intricate forms such as yours. Your project requires printing, collating, perfing, numbering, pin register and booking into sets. We complete the print, collating, perfing and numbering in 3 days and send to a finishing house to complete. We were frustrated as were you in the timeframe we entrusted to our partner. However, this is our fault and I am willing to take 100% responsibility for the delay. Its the way it should be. As the owner, each mistake I must take responsibility for. As you know, the reason you are a customer is because I donated a print voucher to a private school who asked for help. I felt we needed to honor the voucher and print in house to stand behind our donation. Otherwise, we turn away these types of projects. In retrospect, I should have given you the money we donated so you could go elsewhere, but I felt that would be unprofessional. Lesson learned on my end. If there is a silver lining, I am glad you were happy with the quality and glad we could help your school. If you need help in the future we will gladly be here and do your next project on my dime, shipping and all just to try and make you feel better about us. I'll book the forms my self by hand if we have to. If I can, I'd like to turn your frown upside-down! :) Be well! -Andrew
1564463935
1
This is the third time we have used this company. I cant say if its the person, Autumn Hester or the company but both experiences have been unpleasant. The first time, I dismissed it, we are all human and mistakes happen but the second time...is what ended me coming back. I approved prints on June 11th. They told me it takes 10 business days when I followed up with them. We were in a huge rush to get our prints done. 15 business days later, which is not including the time it took for them to make corrections and send me the proof...15 business days in production. So the owner did pay for shipping and gave me a discount BUT I asked them to please expedite shipping and they sent it ground. Also I had to ask to speak to the manager and not pay shipping. There was no apologies...didnt even hear from the manager/owner. If you can wait a month to get your prints done and handle poor customer service...
1412637519
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRbC1uNllREAE!2m1!1s0x0:0xdcf8e867a0804596!3m1!1s2@1:CIHM0ogKEICAgICQl-n6YQ%7CCgwIz8bMoQUQwKeJwgE%7C?hl=en-US
Chris Ronzio
google
https://www.google.com/maps/place/?q=place_id:ChIJ_ZmpEE10K4cRlkWAoGfo-Nw
Thanks Chris! We love working with you and hope to see you for years to come!
1417637088
5
Printing Solutions has always taken care of me! As an entrepreneur, I've started 3 businesses in the last 5 years, and turned to Printing Solutions each time for business cards, postcards, and any other need. Matt and the team will take care of you.
1438093000
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRNnVLYmpBRRAB!2m1!1s0x0:0xdcf8e867a0804596!3m1!1s2@1:CIHM0ogKEICAgICQ6uKbjAE%7CCgwIyJ3erQUQgPbpvAE%7C?hl=en-US
Larry Webster
google
https://www.google.com/maps/place/?q=place_id:ChIJ_ZmpEE10K4cRlkWAoGfo-Nw
Thank you, Larry for the great review!
1438206889
5
Good Company, always delivers a quality product
1607790143
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjdDZ5a2ZnEAE!2m1!1s0x0:0xdcf8e867a0804596!3m1!1s2@1:CIHM0ogKEICAgIDct6ykfg%7CCgwIv9zT_gUQwPWOjgE%7C?hl=en-US
JLG Photography
google
https://www.google.com/maps/place/?q=place_id:ChIJ_ZmpEE10K4cRlkWAoGfo-Nw
Hello JLG Photography. That's a strong sentiment! What did we do? I can't find a record of an order or a quote that we have ever done for your company. If something happened please reach out to me and I'll do all I can to make it up to you. Thanks!
1630269254
1
Worst place Ive ever gone