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This is only part of the truth in this entire situation. We explained the process to the customers every inspection we do. We can not make animals show up at the property when we set traps. We diagnosed the problem and set traps. We did catch mice there but the signs never say its 1 or 3 or 20 but we catch what is there. We did have an employee quit on that truck but not the lead tech and I explained this myself which shows she is not listening to the explanation to the situation. The techs saw her husband and talked to him every time at the property and that wasn't communicated to her. The time frame we give is estimated and depends on weather, scheduling, and work load, we never guarantee anything like she is stating. We definitely can't guarantee we will catch anything. If animals are present we will get them. We only asked them to look at the raccoon trap daily so we can get there asap to remove it instead of it having to sit there with no food or water until our next scheduled stop. I explained all of this with Nicole two separate times and she still didn't pay the balance. I never threatened to have a lawsuit she again is twisting the conversation. The bottom line is we did all the work and then some to rid her from the problems at her property and that has been done.She agreed to the service when we inspected the property now doesn't want to pay. Not because of a breakdown the invoice she was given initially said it all and she had no problem until it was time to pay. WE have hundreds of satisfied customers and do the same process for all our customers. Unprofessional is agreeing to pay for a service and not paying when its complete but never once called and ask any of these questions while the job is going on.