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We are really sorry to hear this was your experience. We have been working hard to ship orders out within 1-2 days and have been exhausting our resources this holiday season trying our best to get everyone their orders in time. We also get frustrated when shipping delays occur as we want you to enjoy your order as quickly as possible. We fell short and should've done better. We wish we would've created a better experience for you. We have sent you an email to see if there is anything we can do to help fix this situation.
1608755080
2
Im really sad to give this business a poor review because I was really excited to try it out but unfortunately I have not had a positive experience so far. I try to shop small as much as possible and I understand that its a crazy time of the year for retailers and shipping and Jupmode only has so much control over shipping issues. However, they do have control over their customer service and while it was fast it also wasnt very helpful or polite. I was ok with the gifts I ordered not being here in time for Christmas despite me ordering them at the beginning of December but I reached out to see if there was anything I could do to get a delivery estimate or more information and was met with a very short message that felt a little condescending and told me that its not their situation to deal with. Just a very frustrating experience over all.
Hi Morgan, I am sorry to hear the garment did not fit as you expected and we understand your disappointment. Your order was through our Jūpmode Supply website. Jūpmode Supply is a platform where other companies can sell their products and we will decorate, sort, and ship their garments for them. We do not choose the garments but we do include size charts and details of the program in every Jūpmode Supply Description. As Jūpmode Supply is not a part of our retail brand, the items sold cannot be exchanged or returned. Feel free to reach back out to Abbot, who youve been in contact with, if you have further questions.
1622054359
1
I ordered a size small and it fits like a large, way off on sizing and they wont return or exchange anything. Absolutely ridiculous sizing, do not shop here!
Thanks, Melissa! We take a lot of pride in moving fast, meeting deadlines, and producing a quality product. Let us know the next time we can help!
1632745975
5
Jupmode was an excellent company to use for a last minute fundraiser! They were very responsive and met our short deadline a day early. When the shirt we asked for was not available, they upgraded our shirts at no extra charge. Very impressed.
Thanks, Doug! As always, great working with you and F3. Hope to see you back in the store soon!
1632246078
5
I worked with the Jupmode team to make a custom shirt for a Summer challenge event. They were great every step of the way! Helping me with taking my mock up/design and refining it into a professional look. Their customer service was great throughout, even addressing follow up items after the shirts were completed! The shirts look awesome! We'll definitely use them again!
Sorry to hear your shirt didn't survive the wash. If you reach out to use, we'd be happy to resolve the issue. We do have a return policy that covers this. Thanks.
1634063969
3
Local shirts are nice but the quality is not. Shirts unravel in one wash with cold. Too bad.
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