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Thank you very much for your review Mr. Stevenson, the issue you are referring to is our salesman (Robert) had a death in his immediate family. For that reason we did not provide a bid in a timely manner. Even after knowing this you provided a negative review, which by the way you ARE entitled to do and I respect that. However, keep in mind Sir, we too can choose who we want to do business with as well. Even after knowing of his situation, you not only reviewed us negatively but got back on google and attempted to revise your review to make it sound worse. You stated how we made contact with you and refused to provide a bid. I am here to tell the general public that you are absolutely correct Sir, we did refuse to provide you a bid after learning of your attempt to unjustly defame our company. Robert is one of our best salesmen with over 20+ yrs in the business. We are very proud to say that the other 3 days out of the week he is serving the general public on the Avondale fire department. I have no reason to believe he is not telling the truth about his family member passing and his integrity has never been in question. Meanwhile, we wish you the best of luck on your pool remodel and hope you find a good company to work with.
1604450667
1
Never heard back on quote. Would of thought 4 business days would be long enough time. Not impressed so far. Update. Finally heard back. Apparently there was a issue. But according to the sales manager. Do to my original review they were unwilling to quote the pool remodel. I had hoped to update my review and change my rating but if I could make it lower I would at this point. Terrible service. Understand when there is a problem but to come back with that is no way to do business
We always offer our clients repairs on out of warranty work at a discounted rate. I apologize if our staff told you there was nothing we could do Mrs. Raftery, if you have NOT gotten these repaired yet please advise and we will repair for FREE for your inconvenience. Thank you ma'am for the feedback. Have a great day.
1604530531
1
We had our pool remodeled with new tile and pebble tech 5 years ago. We were satisfied with the outcome and had referred this company to two neighbors who subsequently used them for a complete remodel also. This summer, about 6 square feet of our backsplash disintegrated and fell into our pool. I was told that we had only a 2 year warranty on the tile and there was nothing they would do about it. Very, very disappointed on their response and lack of concern that this happened to us.. They were not even willing to come out and inspect what happened. Would discourage anyone from using Above and Beyond Pool Remodel. -Donna Raftery
Mr. and Mrs. Rettig, first of all thank you so very much for the great review of our company. I am so glad you are happy with the outcome of your project! It was definately exciting to see the transformation! You all were wonderful to work with and we thank you for your business and thank you for your service to this great country! Take care and wnjoy your new pool it's amazing!
1644928208
5
We are highly pleased with the work that Above and Beyond Pool recently completed. We moved into a home where the pool had been deleted, the equipment removed and the pool covered with a deck. It's now back in service and looks fantastic. It was a positive experience from start to finish. Everyone we worked with was pleasant and professional. With such large project there were a few issues but they were always addressed in a timely and efficient manner. Overall the communication process was excellent. The owner Mike was our job site supervisor and he deserves credit for running a great company. I highly recommend Above and Beyond Pool Remodeling.
working with you and Ed was wonderful you all were on top of things. you did the work we just coached you along! thank you for choosing our team to work with! we appreciate your business!
1625830338
5
Above and Beyond Pools did a fabulous job helping us build our own pool. It was quite the project, but without their help there is no way we would have finished in 7 weeks. Thanks Again! Shannon and Ed
Used this company for my pool remodel. We wrote up a contract and the company hired subcontractors to do the actual work. Unfortunately the subcontractors did not adhere to the contract. The company refunded some of my money instead of doing the job properly. If you hire this company be sure to watch there every move as they will cut corners at every turn. My remodel just turned a year old and a lot of the work that was done is already failing. The owner sent over a company to repair the areas that are failing but all they did was a hide and seek repair. A week after these repairs they are all ready showing thru. I can not recommend this company if you are looking for a long term job. If you are looking for a quick remodel to just sell your house they are great.
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