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FieldsBMWNorthfield
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FieldsBMWNorthfield reviews
Information about FieldsBMWNorthfield
4,82
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMHJyUVpREAE!2m1!1s0x0:0xe9d314ab49e32bc3!3m1!1s2@1:CIHM0ogKEICAgID20rrQZQ%7CCgsIltjqkwYQkL2iPA%7C?hl=en-US
Brian McNabb
google
https://www.google.com/maps/place/?q=place_id:ChIJdxvr_CbED4gRwyvjSasU0-k
Brian - I sincerely apologize that we couldn't offer you a loaner vehicle and for the inconvenience this caused. We should have been clearer about our policy and I'm sorry. I understand that we've lost your business, but we will use this as a learning opportunity to ensure future guests receive five-star service. Thank you for reaching out, Anibal Ruiz - Service Manager - 847-441-5300
1652213086
1
Very disappointed in the service I received from the dealership. I've been a BMW owner for years and recently moved so had to find a new service center to get my car serviced. I called ahead to ensure a loaner vehicle would be available because I had to work it into my work schedule. I was assured that was booked when I made my appointment. However, when I arrived I was told there was no loaner vehicle and that I could go rent one from Enterprise. Additionally, it was stated that the loaners are saved for those who purchase a car from their dealership. I've never ran into this issue at multiple other BMW dealerships I've been to. Absolutely no respect for my personal schedule where I worked this in. So I had to leave with no service to my car and lost over an hour of my time. I'll make the commute back to Bill Jacobs where this never would have happened.
1649685354
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyNlB5U1FBEAE!2m1!1s0x0:0xe9d314ab49e32bc3!3m1!1s2@1:CIHM0ogKEICAgIC26PySQA%7CCgwI6ubQkgYQ8L6XuQE%7C?hl=en-US
Jamie Tyler
google
https://www.google.com/maps/place/?q=place_id:ChIJdxvr_CbED4gRwyvjSasU0-k
Jamie - We expect all of our team members to provide five-star service so I'm disappointed to read about your recent visit. If you would be willing to share details about what we can do to improve, please call me directly. I hope we have the chance to impress you in the future. Thank you, Anibal Ruiz - Service Manager - 847-441-5300
1649856816
3
Came in for service this morning on my x6 Out of all the people I dealt with luz the lady whos handling the complimentary breakfast area was probably the most accommodating and the one who communicated the best. We should probably have her go up near the service area and have her teach a quick 5 min class on how she goes about her daily business on treating her guests !!!!!
1646415356
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXM2NXYW5BRRAB!2m1!1s0x0:0xe9d314ab49e32bc3!3m1!1s2@1:CIHM0ogKEICAgICW3cWanAE%7CCgwI_JuJkQYQsN2CjAE%7C?hl=en-US
Joan Silins
google
https://www.google.com/maps/place/?q=place_id:ChIJdxvr_CbED4gRwyvjSasU0-k
We're so glad to hear it, Joan! Thank you for the glowing feedback and for giving Fields BMW Northfield the opportunity to assist you!
1646419587
5
Great communication and responsiveness to my needs as a customer.
1647989689
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXNXRpYXNnRRAB!2m1!1s0x0:0xe9d314ab49e32bc3!3m1!1s2@1:CIHM0ogKEICAgIDW5tiasgE%7CCgwIuafpkQYQ-ObijwI%7C?hl=en-US
William winters
google
https://www.google.com/maps/place/?q=place_id:ChIJdxvr_CbED4gRwyvjSasU0-k
We are so grateful for your business at Fields BMW Northfield, thank you very much!
1648039081
5
great service
1646192189
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXbWR6SWtBRRAB!2m1!1s0x0:0xe9d314ab49e32bc3!3m1!1s2@1:CIHM0ogKEICAgICWmdzIkAE%7CCgwIvcz7kAYQgMmtzwM%7C?hl=en-US
Tanya Nork
google
https://www.google.com/maps/place/?q=place_id:ChIJdxvr_CbED4gRwyvjSasU0-k
Tanya - I'm disappointed to see you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about this review to see if we can improve. Please feel free to give me a call - I hope to hear from you. Paul Laton - New Sales Manager - 847-441-5300
1646230565
3