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David, we're so glad you had an experience that was transparent, knowledgeable, and consistent. We'll pass along your kind feedback to Alex. Thank you for choosing Fields BMW Northfield - we hope to work with you again in the future!
I worked with Alex illic who remained focused and committed throughout the process. Transparent and it felt god to know he was constantly and consistently on top of my order
Sean - Thank you for trusting us with your vehicle. It's our goal to provide accurate recommendations and take excellent care of our customers, so I'm sorry that you aren't completely satisfied with our service. I will speak with my team about your feedback, and I hope we have the chance to deliver a five-star experience in the future. Anibal Ruiz - Service Manager - 847-441-5300
A repair not covered by warranty was reasonable. They look for what they can do with the warranty and resolved my issue. I showed a service adviser my car issue difficult to duplicate. He understood the issue and took care of that. He also asked a technician to come out to look at the issue with me. Technician explained the source of the issue in detail. Also, their pick-up and drop-off service is great considering the current pandemic. I have used a few times without any issue. 5/17/2022: Their valet service is still great. It saved me a lot of time. I replaced a cabin filter by myself a month ago. However, the advisor told me that it needs to be replaced. It appears that they just follow the manual without checking the filter. It was a little disappointing. I also got new spark plugs following their manual. Actually, my front brake was more urgent than spark plugs, but they identified them later and asked me if i wanted to have it replaced. I decided to wait for another 3k miles following the sensor reading.