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I bought massages as a gift for my son and his wife for their birthdays. It was supposed to be a 50 minute massage for each of them. They were started at the stated appointment time of 3pm and over at 3:40. Clearly not 50 minute massages. It might not have been such a big deal had they not been such poor quality massages. They have had many massages and although not terribly picky they are able to differentiate between a skilled massage therapist and one who is just rushing clients through. Would not recommend.
We're so sorry to hear about your experience with us, Micquelle. Our San Antonio team should always be readily available to offer you a professional and quality service. We'll check in with them and make sure to avoid this issue moving forward. Please contact us at [email protected] so that we can make it up to you.
1655709396
1
My daughter had a massage at the Quarry location. She said the staff was extremely ugly, rude and surly. She didn't complain she said she just took it. She has had many massages before and said this was the absolute worst. She left and on her way home the manager called to apologize for the staff's treatment. However, she was still charged the full amount.
We love to hear that, Ty! A relaxing atmosphere and a great massage is what we always aim for. We hope to see you again soon!
1662758015
5
Other than availability to get a couples massage with my wife, everything about Woodhouse is perfect. Which is why the availability is an issue. Worth the 2 week wait!
We're glad you found comfort and relaxation with us, Dominique. We're here whenever you need a stress-relieving experience, so we hope you visit us soon!
1652253496
5
I had a wonderful time, completely relaxing. I would love to go back.
This is being escalated right away, Candie. Your safety and well-being are paramount and this should never have been your experience with us. Please contact us at [email protected] at your earliest convenience. Thank you.
1621409420
2
edited to add: i emailed on 5/24 as they suggested. no response. i really did enjoy the massage and service, but the bath water was TOO HOT. it was my first time ever, so idk what it’s supposed to be like. but i had to ask to cool it a bit, so they brought me a bowl of ice. once it cooled, it was nice but i didn’t get a lot of time left. when i left, my skin was red all over and i had a mild heat rash on my chest.
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