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So Sorry you had this issue.... we were trying to reach out to you because we needed more info in order to price the catalogs, not sure if you received our messages. When you came in the young lady to dealt with is in training and does not price out the catalogs. All our Catalog orders are custom quoted per order. In the future please reach out to me directly at my direct line 954-933-3205 and I will be able to help you with all you printing needs. We would love to earn a 5 STAR Review from you.
1637848701
1
I called and asked for catalogs and business cards and was told I should come in to place an order. I came in and the lady told me that no one was available at the moment and that I should leave my contact information and they would reach out to me. No one ever reached out. I went to fast signs and placed an order within a few minutes. This shouldnt be too hard to do
Evan we are deeply saddened about the situation with your order. Once my production crews realized the error, they did inform you they would correct the issue and have the signs ready for pick up in a hour. Unfortunately, you decided at that time you did not want the signs and wanted a FULL REFUND for your entire Invoice which would also include a REFUND other items on your INVOICE that had no issue and items you have already picked up. I know you were thinking that the signs were plastic not metal, but they were MAX METAL Signs and MAX METAL Signs are consider a Metal Sign in the industry. We are more than happy to REFUND you the money for the 18" x24" signs and even give you the 18" x 24" signs at NO CHARGE to work with you on this issue. We did produce your signs in house on one of our (2) State of the Art Large Format Printers. Again I do want to apologizes for any confusion on your order, we have been in business for over 30 years and have 1000's of Happy Customers! I do hope we can work this situation out with you and you will once again be on our list of being a HAPPY CUSTOMER! Please stop by our store to pick up your completed signs so we can issue your REFUND for the 18 x 24 Signs.
1631790095
1
Been going here for years. Seems to be falling apart. Went in and they dont know what to do when you walk in. Ordered a sign 2 sided metal and they made me a plastic sign, one sides. Refused to give me my money back. Disputing with credit card. I recommend you try a more modern company with more modern equipment. They just order from another company so if they make a mistake on order you cant get a refund or so on. Be careful.
I always look forward to wrapping your trucks....your wraps are one of my favorite jobs we have wrapped :)
1591814227
5
We have used Gwendolyn and the Vinyl Wraps team for 4 of our truck wraps' here at SECURE Window Solutions and we could not be happier. We get compliments on the designs' all the time. This business is the best around. Fair price and superior service. I would, without a doubt, highly recommend them to anyone looking for marketing designs and material.
Thank You Steve and we look forward to wrapping all your vehicles.....The more vehicles we do for you the BIGGER your company is getting. It is always a pleasure working with you and your family :)
1633030951
5
All of my experiences with Vinylot Sign & Graphic have always been very pleasant. They have competitive pricing, and no costly surprises. They guide you step by step through the whole process. Their personnel is professional and their work is excellent.
We are sorry this happened to you, but I can assure you being the owner I would never treat a customer or anyone in that matter. We did have a latin employee last year who we did FIRE because of his attitude. We at VINYLOT SIGNS & GRAPHICS will not tolorated that type of behavior. If you ever need our services in the future please deal with me directly and again I am so sorry. This makes me very SAD to hear you experienced this! Could you also let me know when this happened because we FIRED our Latin Employee last October and I just want to confirm that it was him and not someone else from another business. Please call me at the office at your convience 954-978-8424. Because I do take this as a serious matter and I just want to discuss this with you Business Owner to Busninss Owner.
1554037208
1
We pulled up out back with two vans to get full wraps because there was no parking out front. Your technician working in your bay came out and started yelling at us to move the f...ing van, he was a latin guy. So we left, who wants to give a business 3k and be treated so disrespectful.
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