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21 West End Avenue
21 West End Avenue - logo
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21 West End Avenue - reviews

Information about 21 West End Avenue

4,45
58 reviews
Opinion-forming portals
1
Visit website mdi-chevron-right
1652323756
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyNnRYWnBBRRAB!2m1!1s0x0:0x37afa55fa0b5d98a!3m1!1s2@1:CIHM0ogKEICAgID26tXZpAE%7CCgwIrOvxkwYQkK3PkAE%7C?hl=en-US
Wander Bahrain
google
https://www.google.com/maps/place/?q=place_id:ChIJ0y2LO1xYwokRitm1oF-lrzc
Hello - We appreciate that you took the time to leave this feedback. We have in fact have had a couple of elevators under repair over the last few weeks and for that we apologize. We have communicated timely to the entire building while this is occurring as well as made sure these repairs were done as quickly as possible. Unfortunately, due to supply chain issues, there have been some delays with repair parts. Thankfully, one of our elevators is back in service and the additional one will be back by the end of this week. If you would like to discuss directly with me, please contact me at any time - I am happy to help! -Charlie Albor, General Manager
1652790577
1
Elevators are always broken. It can literally take 30mins to go up or down to your floor.
1652197972
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQya3BPOC1RRRAB!2m1!1s0x0:0x37afa55fa0b5d98a!3m1!1s2@1:CIHM0ogKEICAgID2kpO8-QE%7CCgsI1JTqkwYQkJaqFA%7C?hl=en-US
rachel Ngyu
google
https://www.google.com/maps/place/?q=place_id:ChIJ0y2LO1xYwokRitm1oF-lrzc
Hi Rachel, I'm happy to see you think the building is great but sorry to see your comment regarding our team member. I am sure there has been a lapse in communication as Melissa usually replies very quickly to residents. Please let me know if I can help in anyway - charlie@21westendnyc.com - I am unable to locate you in our system to contact you directly on my own. Looking forward to helping you resolve any outstanding issues expeditiously. -Charlie Albor, General Manager
1652198908
1
The building is great, but the management team, more specifically, Melissa Vega is very difficult to work with. She is not responsive when we needed her help, did not reply to email or answered the phone. However, she suddenly became super responsive when she chased after us for payments.
1651217577
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyLTQtQlFBEAE!2m1!1s0x0:0x37afa55fa0b5d98a!3m1!1s2@1:CIHM0ogKEICAgIC2-4-BQA%7CCgsIqamukwYQ-PC2aA%7C?hl=en-US
Jeffrey Oosterhout
google
https://www.google.com/maps/place/?q=place_id:ChIJ0y2LO1xYwokRitm1oF-lrzc
Jeffrey, we appreciate this and appreciate you residency for the last 4 years! We are looking forward to you continuing living with us! Have a fantastic weekend and please reach out anytime if you need anything. -Charlie Albor, General Manager
1651234615
5
We haved lived here for almost 4 years now and this is by far our favrorite out of any other place we lived! The front desk are always nice and helpful. Things get fixed in you apartment within 24/48 hours.
1647628750
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXZ3J5bV9nRRAB!2m1!1s0x0:0x37afa55fa0b5d98a!3m1!1s2@1:CIHM0ogKEICAgIDWgrym_gE%7CCgwI3Y_TkQYQ6JbWsgE%7C?hl=en-US
Madeline Roberts
google
https://www.google.com/maps/place/?q=place_id:ChIJ0y2LO1xYwokRitm1oF-lrzc
Hi Madeline, thanks for your feedback and Im sorry to read your opinion on the staff and management. As you know, we are always here for you and help you as much as possible with any request you have. I will reach out to you directly to discuss as your review does not reflect the type of service we aim to provide at 21 West End. -Charlie, General Manager
1647702978
2
I like this building have been here from the start. Nice building, some staff need training on how to talk to all people. Management leaves a lot to be desired. Lots of animals!!
1642648142
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMUl2alpnEAE!2m1!1s0x0:0x37afa55fa0b5d98a!3m1!1s2@1:CIHM0ogKEICAgIDm1IvjZg%7CCgwIzqSjjwYQiJCL6AI%7C?hl=en-US
Aaron Hollebeke
google
https://www.google.com/maps/place/?q=place_id:ChIJ0y2LO1xYwokRitm1oF-lrzc
Aaron - we appreciate you and sincerely appreciate the kind words. We are always here if you need anything at all! -Charlie, General Manager
1644331125
5
This is easily the best place to transition from living in a house to living in an apartment in city. The entire staff have the best hearts and are incredibly helpful when needed. Our personal space is flawless and the amenities are incredible. Walking or riding your bicycle along the Hudson river in the park nextdoor is an added bonus to quality of life. Oh, everyone loves dogs here.
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