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The Herb Chambers Co
The Herb Chambers Co - logo
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The Herb Chambers Co reviews

Information about The Herb Chambers Co

4,63
238 reviews
2

The opinions come from external websites

Last update: 09.11.2023

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1652907385
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQybWN5ZlVBEAE!2m1!1s0x0:0x368e743373943930!3m1!1s2@1:CIHM0ogKEICAgID2mcyfUA%7CCgsI-bqVlAYQ6PKkcw%7C?hl=en-US
Henning Gaissert
google
https://www.google.com/maps/place/?q=place_id:ChIJj8wtocZ544kRMDmUczN0jjY
Henning, We regret to hear about these issues and appreciate you bringing this to our attention. We hope that we can improve this situation and regain your confidence in us. Please reach out if you have the time to discuss this in more detail. Thank you, Melissa Steffy - General Manager - [email protected]
1652973227
3
My wife and I both drive BMW and receive service at Herb Chambers, with different results. While damage of a wheel rim on my car was repaired to my satisfaction, my wifes 540 has had four trips back for unresolved and new problems. The AC was failing to cool on warm days for a while. Arriving home following the latest repair, my wife found two cracks in her windshield on either side. This was repaired at no cost, though we dont know how it occurred. During that repair, the UBS port was damaged and also required repair. Unfortunately, the AC is still blowing hot air on one side; her car is back at the shop.
1652703233
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyX3RfVm9BRRAB!2m1!1s0x0:0x368e743373943930!3m1!1s2@1:CIHM0ogKEICAgID2_t_VoAE%7CCgwIgYCJlAYQ8JLQnQE%7C?hl=en-US
Maria Zarro
google
https://www.google.com/maps/place/?q=place_id:ChIJj8wtocZ544kRMDmUczN0jjY
Hello Maria, We regret that your experience wasn't able to earn five stars this time. We'd like to have the opportunity to discuss this with you and determine how we can improve your experience. Please reach out to me personally so we can have the opportunity to resolve this situation. Thank you, Melissa Steffy - General Manager - [email protected]
1652710859
2
The actual repairs are good but the communication with the service department is non-existent. I dropped my car off for service on a Tuesday morning and didnt get it back until Friday afternoon. You arent kept informed unless you call and a courtesy car wasnt even offered. The service isnt free and its not cheap, a courtesy call is the least that can be done.
1652502343
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyMW9UUXhRRRAB!2m1!1s0x0:0x368e743373943930!3m1!1s2@1:CIHM0ogKEICAgID21oTQxQE%7CCgsIx978kwYQ0IW2eg%7C?hl=en-US
Alec Stepanian
google
https://www.google.com/maps/place/?q=place_id:ChIJj8wtocZ544kRMDmUczN0jjY
Thank you for reaching out, Alec. We're sorry to hear we didn't leave you with a better impression after your visit and hope you'll consider giving us another chance in the future. Please don't hesitate to reach out directly if you have any additional questions or concerns. Thanks again, Melissa Steffy - General Manager - [email protected]
1652710851
1
I went in with a single flat tire. I was told the cost to replace would be 400 dollars plus labor. I found the identical tire on TireRack (a great company!) for 250. If they had charged me for the actual cost of the tire plus labor I would have been happy and would probably work with them going forward. I guess I learned not to go to the dealer in the future.
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