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BMW of Brooklyn
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BMW of Brooklyn reviews
Information about BMW of Brooklyn
4,76
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtMk83c0VBEAE!2m1!1s0x0:0xcea5c78e85b81ad0!3m1!1s2@1:CIHM0ogKEICAgICm2O7sEA%7CCgsIlp_zjQYQyN_EZw%7C?hl=en-US
junaid ahmad
google
https://www.google.com/maps/place/?q=place_id:ChIJ07ncw4lPwokR0Bq4hY7Hpc4
Juanid, it is very unfortunate that you have taken a kind gesture and turned it into this. Our wait for a loaner appointment at the moment is quite a bit longer than we like, so when we get cancelations we like to give clients who have been waiting for an appointment the chance to come in at a sooner date. We texted you almost 2 weeks ago asking you if you were interested in coming in with a loaner for a sooner date, in no way were you obligated to change your appointment and you quickly agreed to come in with the sooner appointment. You texted us if you could come in an hour earlier (2 hours before your appointment time today). We did not have the availability to accommodate you an hour earlier and we made you aware of that so that you would not be left waiting at the dealership for longer than necessary. You then called the dealership and asked again. The young lady on the phone made you aware that we wouldn't be able to move your appointment up one hour because we have other appointments scheduled for that time and you retaliated with screaming and foul language. We do not tolerate this behavior from employees or clients. We wish you the best.
1639774862
1
If you would like to waste time and want the worse service perfect place to go, they had me change my appointment and then on service day they wouldnt accommodate me for coming in 30 mins early, not sure what makes them think they can make changes but when the customer whos paying you wants to come in just a bit early they straight up tell you no, first and last time calling these people, not professional at all but i guess thats what you get in Brooklyn dealership! Sad for BMW to provide this kind of service and hire these kind of people!
1639178425
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHLTU3Y2hRRRAB!2m1!1s0x0:0xcea5c78e85b81ad0!3m1!1s2@1:CIHM0ogKEICAgIDG-57chQE%7CCgsIucHPjQYQuNDXMA%7C?hl=en-US
Alec Antignani
google
https://www.google.com/maps/place/?q=place_id:ChIJ07ncw4lPwokR0Bq4hY7Hpc4
Assisting our guests with finding a car they love is our top priority, so we're disappointed to hear that your experience didn't measure up, Alec. We will certainly use this as a training opportunity for the staff so we can avoid a situation like this one from occurring in the future. It's hard to hear we let you down and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please feel free to reach out to us at [email protected]. Thank you.
1639400632
1
I will NEVER deal with this dealership ever again. I ordered a BMW M850i Convertible and was all excited to make the order. Problems from the start because they raised the price after we already agreed right away I should have backed away but I kept put. Weeks went by and salesman said car will be delivered this day and then stopped answering me. Finally I got fed up with waiting and called the dealership to speak with a manager. Manager tells me they took my name off the car without even notifying me and my salesman never even told me. So essentially they made me wait weeks and then told me sorry and hung up. Ill be going to a dealership in New Jersey because these guys clearly do not know how to operate a business nor do they care about the customer. The manager Nick shouldnt be in his position because he knows NOTHING about customer service. I came to find out at the end that my car was sold a car I PUT A DEPOSIT ON A CAR I CUSTOM BUILT FOR MYSELF. Never again. Stay far away dont waste your time.
1639761997
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4bThXRE1BEAE!2m1!1s0x0:0xcea5c78e85b81ad0!3m1!1s2@1:CIHM0ogKEICAgIC8m8WDMA%7CCgwIzZDzjQYQ0J7wzQM%7C?hl=en-US
Oleg Karpenko
google
https://www.google.com/maps/place/?q=place_id:ChIJ07ncw4lPwokR0Bq4hY7Hpc4
Thanks so much for taking the time to give us your five stars! We're so pleased to hear that you were able to have a great experience with us. Please let us know if there is anything else the BMW of Brooklyn team can help you with. Take care!
1639766508
5
Great service and friendly helpful specialists.
1653751012
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyel9iTzh3RRAB!2m1!1s0x0:0xcea5c78e85b81ad0!3m1!1s2@1:CIHM0ogKEICAgID2z_bO8wE%7CCgsI5PnIlAYQ8KbleA%7C?hl=en-US
Faye G
google
https://www.google.com/maps/place/?q=place_id:ChIJ07ncw4lPwokR0Bq4hY7Hpc4
Faye - thank you for posting about your 5-star experience with Leo at BMW of Brooklyn Sales! We wish you safe travels in your new ride!
1654018589
5
I had a great experience with BMW of Brooklyn. I walked in to inquire about a vehicle and walked out owning one. My salesperson Leo was very professional, courteous and down to earth. He took care of everything for me. No hassles, everything was smooth. I would definitely recommend BMW of Brooklyn.
1647453147
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXOUpLTEt3EAE!2m1!1s0x0:0xcea5c78e85b81ad0!3m1!1s2@1:CIHM0ogKEICAgIDW9JKLKw%7CCgwI28fIkQYQ6K3stgE%7C?hl=en-US
Issac Feldman
google
https://www.google.com/maps/place/?q=place_id:ChIJ07ncw4lPwokR0Bq4hY7Hpc4
Isaac, As we explained over the phone, our shop is backed up. We can't guarantee a quick fix since your key is not working, so if you are unable to wait for an appointment then we cannot assist in this situation. Thank you.
1647615663
1
terrible service, I lost my key and they told me to wait 3 weeks before I an have it towed in because the key they sold me just wouldn't pair.