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Thank you for your feedback Nikki. We are very sorry to hear about your experience in setting up a consultation with our office. It seems that there was some miscommunication regarding our free consultation policy. We would love the opportunity to clarify this with you and make things right. We tried calling you but have not heard back yet. Please reach out to us at your convenience so we can clear up any confusion. Have a pleasant day.
1596044266
1
On the Immigration page of their website it says sign up for a free initial consultation. I called and signed up for the free consultation. A young lady calls me back and the first thing she asked me is whether I'm calling for information or I'm going to sign up for a lawyer .I tell her that I just want to ask if the law office has handled a case like this and she said she can't answer that question and for the question to get answered I have to schedule a $300 consultation ,but the website says there is a free initial consultation why would I pay a $300 consultation fee if you haven't even told me whether you handle cases like this. The lady was very rude at the end of the conversation I just wound up not even going forward. Sad part was I would have paid the $300 consultation fee if she could have told me whether this was a case that they had handled before. The free consultation opt in on their page is very deceptive and the customer service is horrible. if the initial interaction is an indicator of how they would have treated me once they received my money. I am happy to take my money and seek out another attorney. I am truly sad that they treat their potential clients like this.
We are sorry you feel this way, Mr. Osakpa. We do however thank you for writing in about your experience with us, because it offers us an opportunity to clarify things. When you met with us for your consultation, the attorney explained your options to you. He explained that the most depressing part of our practice was telling good people like yourself how few options they sometimes have. However, we pride ourselves on our integrity and we always give it to our clients straight. The attorney walked you through what your potential options might look like, just in case an option is available in the future. He also explained when your strongest option would later be available, and he explained how your family would have to be involved. At that point, you began to inform the attorney about a different set of issues. The attorney then said to you that this would be a story better directed at a different department in our firm, which specializes in those types of matters and would be able to assist you. The attorney told you not only that he could not help with your issues, but expressly that he felt bad hearing your story because it was a very sad story and he could not do anything about it. You declined to speak with our other legal department. You simply shrugged, said there was nothing to be done, and left. We are sorry that you feel as though your consultation was anything less than satisfactory. We strive not only to provide the best quality legal advocacy, but also the most personable service. Your case in particular is an especially unfortunate case and we regret causing you any further grief. We hope that the above goes some of the way to at least letting you know that we care and that we wish you all the best.
Thank you Darano! We are so happy for you! Feel free to call us at (718) 690-3834 if you need anything.
1640727537
5
Law office of Robert Tsigler Work speak for itself. I was amazed how fast the process went. Good immigration attorney. I go to my work with peace of mind while Tsigler law office worked on my case. Thanks to Miss Violetta for excellent communication. Me Michael n Mr Roberts much respect and gratitude.
I worked with Josh Cortavarria, and I cannot recommend him enough. He was prompt, responsive, professional, courteous; everything a client could ask for from any professional, especially their attorney. And he brought a dash of humor with him, which I very much appreciated, especially since the circumstances around my hiring an attorney were incredibly stressful. He brought me a sense of ease and peace of mind that I would have paid twice what I did, just for that sense of security.
We are sorry to hear that you feel this way. Please keep in mind that we are one of the top rated criminal defense, immigration and divorce law firms in New York. Our fees are based on our experience, the amount of time and resources that we invest into the case and our success rate. We do everything possible to get our clients the best result. We always help our clients as best we can as we understand the stress that they are under. Feel free to reach out to us to see if we can offer you a courtesy payment plan. We wish you all the best.
1633474325
2
Expensive
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