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Ruge's Chevrolet
Ruge's Chevrolet - logo
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Ruge's Chevrolet reviews

Information about Ruge's Chevrolet

4,78
100 reviews
1

The opinions come from external websites

Last update: 08.06.2022

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1617298899
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLcXBlanh3RRAB!2m1!1s0x0:0xf4c7c2507fd6f944!3m1!1s2@1:CIHM0ogKEICAgICKqpejxwE%7CCgwI04uYgwYQqM7rjQI%7C?hl=en-US
Gordon MacKenzie
google
https://www.google.com/maps/place/?q=place_id:ChIJy5moiWNv3YkRRPnWf1DCx_Q
Gordon, we appreciate your loyalty, and you are correct that we did not do our job in keeping you informed. We are missing some staff right now, but that's not an excuse. Our Service Manager will be reaching out to you shortly. Thanks.
1617370363
3
In the past (and I have been coming for many years), the estimate provided by the service department was very up front and the final cost comparable to the estimate. However this time, the final cost was roughly $300 over. I was told it was the diagnostic work done the day before which caused the increase - not sure why that wasn't calculated in the estimate. A second issue I had was communication from the service department. I called on a Monday to make the appointment for service the following day; I dropped the car off on Monday. I did not get a phone call Tuesday with a diagnosis and called the following day (Wednesday). I was told the service department experienced an unforeseen backup. Fine. Thursday came and while driving by the dealership late morning, I stopped in to check out the status of the car. I was told it was basically 2 things: that the computer was not working properly and would have to be reset, and that the car needed a tune up. I decided to just have the computer situation addressed and I would deal with the tune up at another time. The next day, Friday, I drove by the dealership and noticed the car parked outside (suggesting it had been fixed but no communication). The weekend came and went, and I made a call Monday to inquire whether the car had been fixed - I was told a part came in on that day and they were working on it then. I finally got a call on Tuesday (a week after the appointment) to say the car was ready to be picked up. Throughout the week, it was I who was reaching out rather than the dealership - usually it's been the other way around. The one thing I expect from a repair shop is honesty - with honesty comes trust. With a repair cost of over $1,100.00 and poor communication, my trust is not as high as it was - hence my rating of a 7.
1636414537
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHODh5OHJRRRAB!2m1!1s0x0:0xf4c7c2507fd6f944!3m1!1s2@1:CIHM0ogKEICAgICG88y8rQE%7CCgwIyeimjAYQgPfN2wM%7C?hl=en-US
Anthony Gasparini
google
https://www.google.com/maps/place/?q=place_id:ChIJy5moiWNv3YkRRPnWf1DCx_Q
Thanks, Anthony! We appreciate your kind words and your business!
1636465324
5
I found the staff in the service department to be very professional and sincere they listened to my concerns and observations of my problem.
1626307302
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxbmZQcmZ3EAE!2m1!1s0x0:0xf4c7c2507fd6f944!3m1!1s2@1:CIHM0ogKEICAgIDqnfPrfw%7CCgwI5vW9hwYQoPXWtQI%7C?hl=en-US
MacKensie Taylor
google
https://www.google.com/maps/place/?q=place_id:ChIJy5moiWNv3YkRRPnWf1DCx_Q
Thank you, MacKensie! We appreciate your kind words and choosing Ruge's Chevrolet! ENJOY!
1626361983
5
I had a great experience at Ruges! I felt comfortable every step of the way. Eric and Mitch were great and handled things really well. I feel like I got a great deal and I am very excited about my new car!
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