U Design It reviews

1481207886

Csaba Szalontai

google

1

Everything started out promising. I ordered 3 shirts in 2 sizes. It was a special order. Print is going around the whole shirt. I needed them done for the following week. They charged me rush fee and paid nearly 400 for 3 shirts. Yes, you read that right. I needed these shirts for an event where I was presenting in front of hundreds of people. I told them how important these shirts for me. I know the same size sirths can be very from manufacturers to manufacturers so I give them my favorite shirt to copy the size that fits me perfectly. I picked them up the day I was flying out. All 3 shirts were smaller by 2 sizes!!! The bigger shirts were barelly fitting my brother who wears 2 sizes smaller shirt than me. I was very very upset. They told me they will redo my shirts but the problem is that I needed those shirts that day. I asked Mike and hook me up with extra shirts. Just picked my shirts up. No extra shirts. And guess what? The shirts are small again!! How? HOW?? I gave you an actual shirt to copy the sizes and custom sew the new one to match. The shirts are 1.5 inch smaller in waist! I even said make the shirts slightly bigger because I would rather have it an inch bigger then smaller.

1525207018

K.J World

google

We did a job that took is 2 days, for designing, printing multiple colors and 4 locations and it's only 3 pieces. We did the job super nice and professional, this is a retail price. If it was a bulk order so price was calculated as wholesale prices.

1580356886

1

Very pricey. Bad quaility... I paid $79.00 for two shirts and 1 hat

1436380842

sallya torres

google

Thank you, we want to see you again!

1453852862

5

The place is awesome the guys that worked there are also I got exactly what he wanted..

1517893077

Moshiko Cohen

google

5

Great costumer service and great final product! Highly recommend

1522251792

Gerard d'Offay

google

This client is a starter company and unfortunately not professional in the way of making custom made products. They brought us a final product to be embroidered and there was plus marks on them which indicates the location and angle of the logo. Who ever did those marks didn't do them straight or the way the logo supposed to go, and all 3 had different positioning. The owner Gerard didn't check them and sent his assistant to do the job instead of him, which the nice lady didn't know much about embroider custom pieces. When Gerard came in I explained him the way of making those custom covers step by step, and told him that before he embroider a custom logo in a specific location he needs to bring to the embroidery shop just the fabric, that way he can positioning the logo the way he wants on the final product. He probably understood the situation by didn't admit it, and a day later we received from them just a piece of fabric with correct plus marks so we'll know exactly where we need to embroider. the final job came out perfect and looks very professional. And of course we didn't charged him anything for that. They have more to learn about creating custom products and I wish them good luck.

1522182899

1

We contacted U Design It for 3 identical covers to be Embroidered with Logos. The price and deadline were negotiated over the course of several emails along with submitted photos of the original and multiple digital files of the logo artwork. Upon delivery of the covers, we were told the job would cost more (although you would think, the price should have been determined due to the subject matter we provided them via email). We contested the price and were back to the original quoted price, so we left thinking we were all on the same page. We even delivered the original physical sample of the cover we were duplicating when we dropped the goods off to be embroidered. We were told it would be done in a week (Friday), which was our deadline to supply our customer which "U Design It" were aware of. Friday, after hours, we were informed via email that the covers were ready for pick up. Monday morning we went to pick the up the pieces, and all 3 logos were disfigured to the point that they seemed a total loss for us. How did this pass as ready for pick up? One Logo was 30 degrees rotated off center, one logo was 15 degrees rotated off center and the third logo was deformed and incomplete. Bare in mind these are supposed to be identical! $3300.00 worth of jet ski Covers destroyed! We were told by the owner of the company it was our fault!?! HOW? How do you blame your customer for product your business is providing? Yes Agreed, our fault for choosing them to embroider our covers! We figured out a way of saving the covers by re-engineering them, cutting away from the original covers main fabric panel and replacing the cutaway with an additional panel disguised as an aesthetic feature. The company re-embroidered these panels. Pre-cut panels that were not yet part of the covers still to be repaired. The only reason we went back to them was because they had been paid in full ahead of time. Their policy, I can only imagine why! As a matter of fact, the 3 new embroidered panels weren't exactly brilliant either. This experience has been a real expense for us, which we cannot pass on to our customer, since we are a company of our word. IF there were any limitations or reservations concerning this job we provided them, WHY didn't they say something to us?? We, as a Company, always measure twice and cut once! This is in response to the owner of "U design it's" response to the above post: 1) WE are not a start up company. 2) Our quality is second to none. And we have never blamed a customer for what he have produced. 3) Once again you are shifting blame from yourself. We gave you so much information to work with, and for that matter, there is no evidence the taped "X" mark over the White pencil circle was crooked as you say. I for one doubt that as a weak excuse. I trust my staff implicitly and I doubt you can say the same. In fact we have looked at a few of your other negative reviews and one could have been written by us, but wasn't. Instead of accepting responsibility you instead blame a staff member. Seems your standard M.O.! 4) Its a good thing you didn't charge us again as you screwed up all 3 of what we paid you upfront for. How big of you! You Joker. 5) Its easy to get good reviews from "Friends", unfortunately, typically bad reviews are from "unhappy" customers, not friends. Only those who have a legitimate point to make will bother wasting the time to do so. Why would a customer bother going online to review for getting what they expected. Think about it !! 6)You never said you could only embroider small pieces of fabric, not once. You didn't even say anything when we dropped off the goods. I wonder how you would deal with a customers request to embroidering a store bought cover (for whatever), a bed spread, bed sheets, beach towels, bags etc....Weak excuse mate!