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Horrible experience. Mixed drinks are weak, beer is the way to go. Our bartender Tyler was the only saving grace here at this establishment... our original bartender left without announcing she was leaving. I never received my food until I asked what was taking so long after 35min within ordering the stout burger with garlic and truffle fries. Have to say the burger deserved a 2 out of 5.. flavor is sub par and the staff still needs work. I asked to speak with the manager because my points weren't registering at the arcade games... asked for refund because by the time I recieved my meal I only had 30min to play games. Was told by the "Manager Twitty" that he couldn't help me in anyway and then blamed his staff for not meeting expectations but assured over time that it would be satisfactory. I am a manager in building robots and semi conductors.. when asked by our customer if expectations would be made. I always assured them we would take care of them. To experience this curt demeanor by raising his voice at me saying in Alabama would have "folded" at the current occupation of the facility he was currently managing which wasn't even at 55% capacity. I have no idea how that pertains to me as a customer at this location. I will never return here to spend my unspent arcade points. I'd rather watch them die in my "virtual card" then further feed this business any more revenue. Do yourself a favor and go to a real brewery or bar down the street to eat and dine. This place is the worst addition to Vintage Fair mall in my opinion regardless of how long this establishment has been open. The fact management won't do anything to accommodate the horrible experience tells me they don't care about their returning customers. Save your money and eat else where.
I had to make a return,the cashier was more than willing to help me. Once I completed my return a salesperson was very helpful finding the right size for me. Overall I had an excellent experience today.