Lanefh reviews

1496428185

meg matt bullard

google

Hi Meg, I first want to thank you for taking the time in considering us in serving your family, but I do sincerely apologize that you were not 100% satisfied. Please know that we even remodeled our funeral home so that it can continue to be a well-suited place for you and your loved ones in the years to come. I encourage you to please contact me directly so we further discuss any questions or concerns you may have. Thank you, Bradley Wilkey Managing Partner 423-877-3524

1496436896

1

this was by far the strangest funeral home I've ever been to. It smelled like a cheap nursing home.

1599785694

Tim Wyatt

google

Thank you for your feedback, Tim. At Lane Funeral Home and Cremation Services we are always looking for ways that we can improve in order to help the community, and we take pride in the relationships that we have with families. I have addressed all of your concerns but am forever here for you and your family, please give me a call at (423) 877-3524, David.

1599831023

1

This my family experience with Lane funeral home STAY AWAY FROM THEM..... I would like to start this out by saying how extremely disappointed we (my complete family including sisters and brother) are over the way our mothers funeral was conducted and the atmosphere of your facility. This is not something that my sister has done or felt on her own. There have been a lot of funerals at your facility either our own family or our Church family that we have been to over the years. I would like to express that this was the worst. Unfortunately this was my mother's and now this will be the last memory I will have. When we walked in the back parking lot door, there was an immediate smell. I am in the commercial HVAC business and have been for over 20 years. I have worked in quite a few funeral homes (to include the reefer boxes, incinerator rooms and embalming rooms) I have never smelled any of these facilities with the odor that was at yours. It was bad in the room my mother was in, the hallway and both restrooms. It smelled like raw sewage to me. My sister stated your comment was because my mother had bed sores, this is what caused this issue. I am going to say that statement is a complete lie. I was in my mother's house before and after she passed away and it did not have that smell. I even had to help my sister change her and her sheets with NO smell. Next issue is the young lady that was in and out of the room was very rude and unprofessional. During the pastor praying she was making noise and moving people out of the way trying to lower and lock the casket. That is something that should have waited until he was finished praying and we were all ready to walk out. During the time we were waiting around and talking she came through and was hurrying us up to go move our cars. She made us feel like we were not welcome there any more and we were keeping her from something important to her. These are very hard time when you lose someone important to you, so sometimes you need a laugh to get through them. My wife and and I were having a private conversation and she was talking to my sister and her daughter and I chuckled. She then turned around looked at me with an evil eye and said "so you think what I said was funny" I don't even know what she was saying because I was having a conversation with my wife. If this how you are running and will continue to run this facility i hope that you lose all your business. I do hope you get it together and NO ONE else will have to go through what we went through. I have a survey to fill out that was sent to me by your facility and I have not decided if I am going to fill it out or not. So this is how I am doing, if you know how challenging these first few day's and weeks can be why did you make them worse for my family and I? Respectfully ..............

1622038568

Martin Boles

google

We truly appreciate you review, Martin! You and the family have been through alot and we are still here for you. You remain in our prayers, G. David Keller

1624371275

4

Lane provided efficient and caring assistance in the cremation and services for both my parents in this hardest of years. Despite Covid raging in June when Dad passed and still around last month when Mom passed, the folks at Lane made it possible to have a lovely service for both. They also took care of some of the paperwork associated with a loved ones passing. Thanks again!

1609810597

Jennifer Newberg

google

I am so happy that we gave your dad the dignity that our fallen comrades deserve and the care your family needed! Please know that you stay in our prayers and we are always here to help through the entire grieving process. Truly, G. David Keller

1609944255

5

Lane was very helpful when my family and I lost my dad. My dad was a veteran. When they came to our house they treated my family and him with great respect. They organized a beautiful grave side service for him. They have checked on us several times during this difficult time in our family.

1530223897

Towanda

google

I want to apologize for the problem. I will not make an excuse, but merely apologize. I am the new managing partner, which is a role that was vacant for several months. Please contact me directly to make this up to you as it should have never happened. Respectfully, submitted, G. David Keller

1541780698

1

I was reported dead instead of my mom. While everyone was very nice of course, there was a huge mistake made. My mom passed nov 24, 2017. However, my social security number was sent in reporting me, her daughter, deceased. This mistake was discovered by the funeral home and a new form was sent in the next day declaring my mom deceased. Incredulously that form had two places for her social security number and mine was still on there as well as hers. The social security office got it right though and my mom was correctly reported deceased. I was not told about this error. Four months later I was denied a credit card. Then two days after I was denied that card an apartment complex I applied to rent an apartment from alerted me that my number was reporting me dead. After a lot of calls and backtracking I found out where and how I had been reported deceased and was able to get the social security office to list me among the living again so I thought things were ok. Lane funeral home said it was the first time this mistake had ever been made and that the social security office should have called me about all of it. I don't think they make phone calls to dead people to see if they are dead. But things were supposedly fixed. Then last week I applied for a credit card at a company I had had a credit card with several years ago. They said no and I was told they had me listed as dead. So now I'm still dealing with this again. The social security office did not tell me to notify everyone that might have thought I was dead and now I have to get a letter from them to fax to past and future creditors apparently. So this nightmare continues 7 months later. Also the program had moms date of death incorrect and then the corrected program listed the wrong preacher. Numbers are a funeral homes business. Numbers are huge. We knew mom was going to pass , she had cancer. All arrangements were made and paid in full in advance. There was no last minute scrambling to make lots of decisions. All they had to do paperwork wise was the reporting of her social security number to get the death certificate and print out programs. I do understand mistakes get made but this is ridiculous. Not informing me of the mistake the minute they realized it and helping me in making sure it was corrected on the social security office end of things is inexcusable.