Staff was very helpful and maintains the store very neatly. I recommend this place. The manager at this location exceeds the expectations and goes beyond to assist with any queries.
They lie on the phone about delivery times. Not customer friendly. They don't treat your shipment with importance. They do not care at all. Avoid FedEx in Hamburg! You will only have problems.
I have no complaints regarding the package delivery but the part regarding the customs invoice was a disaster. The invoice itself was never delivered to me but a month after receiving the package I got a payment reminder for 200 PLN - via regular snail mail (the letter wasn't even registered and dated few weeks back!). No account or contact details. I managed to finally clarify it through the customer service and after another month I got another reminder! I don't understand why they couldn't add the invoice to the package or send it by email, or at least - via a registered letter, considering how badly the regular post works.
Rigtig sød og venlig betjening ved personligt fremmøde, tager lige 5 min at finde. Kunne ikke være hjemme ved modtagelse, men efter aftale lagde de min pakke klar til afhentning med det samme i kastrup. Det var lynhurtigt og nemt.
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