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It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
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Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
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79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
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Case Study
How Jungle Boogie wins the hearts of plant lovers?
Sector
Greenery studio
Platform
Shopify
Stationary shop
Product
Obtaining opinions
Jungle Boogie is a Wrocław-based greenery studio that also has an online store. The florist offers tropical plants from all over the world. It carefully selects and delivers them to customers, and provides tips on how to care for them.
Situation found
January 2022
4,7
Average rating on Google Business Card
284
reviews
on Google Business Card
When analyzing the company’s Google Business Card, we found that many positive reviews contained only stars. However, the company was well aware of the importance of customer reviews, so from the very beginning it responded to both positive and negative feedback.
After 7 months of cooperation, Jungle Boogie’s Google Business Card looks as follows:
21%
conversion rate
682
reviews
4.8
average of reviews
In 7 months, thanks to the Rating Captain app, Jungle Boogie florist has gained 346 positive reviews on Google Business Card, as well as 801 ratings in theRating Captain reviews directory. The florist has also been effective in collecting reviews on its fanpage.
4,8
average of reviews
64%
e-mail opening rate
21%
conversion rate
The Jungle Boogie team puts customer care first, as shown by the invitation content, as well as the way the company responds to the feedback received. This attitude is quite admirable and results in customer loyalty and better performance in the area of review management.
For us, this is also a very interesting and productive cooperation. All the time we are taking joint actions in the area of implementing more functionalities in the application. Currently Jungle Boogie is testing invitations in the form of QR codes, to collect feedback also from customers visiting the flower shop on the spot.
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