Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
Customers are more likely to give feedback if properly motivated. Very often, it is enough for the customer to receive an invitation to leave a review after the purchase. In Rating Captain, you can send such invitations via e-mail and SMS, and display them in the form of a pop-up on the shopping thank you page.
Rating Captain is not only about obtaining reviews. The application will analyze the left comments in terms of sentiment, thanks to which you will better understand the needs of your customers. In addition, you will get access to an advanced statistics panel, in which you can check, for example, your situation against the competition.