Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
All you have to do is connect your shop with Rating Captain and select the platforms on which you want to obtain reviews. Then, the application will send an invitation to your customers to leave an review via e-mail or SMS. You can display the collected customer reviews on your shop's website using color-matched widgets for your brand.
In addition to gaining feedback, Rating Captain will analyze reviews for sentiment, so you can find out what's the biggest torment for your customers and take the right steps. This, in turn, will certainly contribute to an increase in customer satisfaction, and thus - an increase in sales and the number of loyal buyers.