Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
Connecting your shop to the Rating Captain will result in sending invitations to your customers to write reviews. You decide on their content and appearance, you can match the invitations to your visual identity. You can also thank customers for giving reviews and send them discount codes.
In addition to gaining reviews, Rating Captain will analyze reviews for sentiment, so you can find out what's the biggest torment for your customers and take the right steps. And this will certainly contribute to an increase in customer satisfaction, and thus - an increase in sales and the number of loyal buyers.