Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
Are customers booking a table at your restaurant through OpenTable? So ask them to leave review on it. In Rating Captain you can do it with almost one click and you will notice the results very quickly. Moreover, the application will examine the sentiment of each comment, thanks to which you will know the reasons for (dis)satisfaction of customers.
In addition, if you have a website, you can confidently show off your reviews on it using widgets matched to your visual identity. This way you will increase the chances of acquiring new customers.