Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
All you have to do is select Opineo as a platform for which the Rating Captain will obtain opinions from your customers. You will be notified each time you get a new review and the Rating Captain will analyze sentiment of this comment. This will tell you how much the customer is (dis)satisfied and you respond to review with ease.
Additionally, you will have access to an advanced statistics panel and you will receive a report on your current situation once a week. In the Rating Captain will also find a number of other solutions, such as widgets or discount coupons, to help you manage your brand reputation.