Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
Thanks to the integration of Rating Captain with Order Desk, all requests for a shop rating will be sent from one tool. In addition, you will be able to easily monitor and respond to comments when obtaining reviews on various opinion-forming platforms.
Additionally, the Rating Captain app will analyze the sentiment of each review, so you'll know why your customers are (dis)satisfied. In addition, you will have access to statistics and many useful functions, such as widgets and discount coupons.