Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
The integration of the shop with Rating Captain will allow you to obtain reviews about your products and display them on the shop's website using widgets compatible with the colors of your brand. If you have accounts on multiple review platforms, you'll never miss a single customer review.
What's more, in the application you can reply to all reviews, send coupons to customers and check statistics. The application analyzes the sentiment of comments left by the clients, thanks to which you will learn about the elements of the customer journey that are worth improving.