Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
Reputation management is a series of activities that will help gain the trust of potential customers and make them become regular customers. The whole process includes, among others: obtaining and monitoring reviews, responding to comments, analyzing the competition and displaying reviews on the shop's website.
You'll find all the reputation management tools in the Rating Captain app. In addition, you will have access to statistics on reviews and customer behavior, thanks to which you can easily answer each comment and make any changes in the customer's shopping path.