Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
All you have to do is connect your shop with Rating Captain and select the platforms on which you want to obtain reviews. Then the app will send your customers an invitation to leave a review. You can display the collected customer reviews on your shop's website using widgets matched to your brand's visual identification.
Integration with Rating Captain will also allow you to get to know your customers better, as the application analyzes the sentiment of left reviews, thanks to which you will find elements of the customer journey that are worth improving.