Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
All you need to do is connect your shop to the Rating Captain and select the opinion-forming platform for which the reviews will be obtained. Then the app sends invitations asking for review to your customers. Thanks to the sentiment analysis, you can easily answer each comment and learn about the needs of consumers.
In addition, you can thank your customers for leaving reviews by sending them discount codes. And you can show off your reviews on the website of your shop, using widgets matched to the visual identification of your brand.