Why are reviews so important to any business?
First of all, reviews are a source of knowledge for consumers about a company. For this reason, over 90% of customers check reviews about the company or products before deciding to buy a product or use the service. Furthermore, reviews are tremendously important for the business itself. because they allow you to better understand the needs of customers, and as a result adapt your offer to their expectations.
How does it work?
Just connect your shop to Rating Captain and select TrustedShops as your review platform. After integration, the application will send invitations to your customers asking for their reviews. When there is a new review, you will receive a notification with an analysis of the sentiment of the statement, thanks to which responding to reviews, even in difficult situations, will be very simple.
In addition, in Rating Captain you will find many statistics and reports on your situation, as well as additional functionalities such as discount codes or widgets with reviews that you can display on your website.