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Case study
How AllBag cares about the customer experience in the online store?
AllBag is a company that produces unique promotional bags. Patterns are characterized by an original idea and solid workmanship. Additionally, carefully selected ecological bags emphasize individuality and combine high quality and the lowest price.
Challenge
The AllBag company, despite good service, timely execution of orders and unconventional ideas, did not have many opinions in the Google business card. The challenge was to obtain comments and ratings from the brand's customers in order to start competing with the competition and reach new customers interested in the offer.
Solution
Of course, the basic solution was to obtain opinions from both current customers and those from a few months ago. The repair process also included verification of the most common problems and streamlining the sales process. The solution was to implement changes such as improving product descriptions, reducing delivery times and improving communication with customers. In turn, a widget with opinions was implemented on the store's website, attracting the attention of potential customers.
Results after 5 months
with Rating Captain
For 3 years of having a listing on Google, the company received 10 opinions, the average of which was 4.2.
Just 5 months after starting using Rating Captain, AllBag boasts 168 reviews, giving it 4.6 stars.
This is a really good result! The company focuses on a constant flow of reviews from its customers, thanks to which it knows the current expectations of consumers.
1680%
10
168
Positive Reviews Increase
4.2
4.6
Google Rating Increase
Allbag - Number of reviews over time
Additional benefits

But that's not all! AllBag also records great sales results. Sales growth from a business listing increased by 300%. The company also enjoys 25% more sales from organic search and a 15% increase in returning customers.

And this is definitely not the end! The AllBag brand itself has found out that running an online business is complicated, but can be easier and more effective with the right solutions.

Stempleks is leading in the printing industry thanks to its opinions
The store's problem was the generally low number of opinions, which are especially important in the local market.
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