Functionality
Increase sales
Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Integrations
 Shopify WooCommerce Deconetwork Baselinker See all
mdi-chat-processing-outline
Knowledge
Blog
Find out what's new
Knowledge base
All technical stuff
Data analysis
Analyze your online image
Our tool gives you an in-depth look at what your company's image looks like
Find out more
mdi-chat-processing-outline Local SEO Customers Pricing
Sign in
Polish
Swiss
Sign in Sign up for Free Increase sales Control your image Loyal customers Building trust Blog Knowledge base Local SEO Customers Pricing Increase sales Loyal customers Control your image Building trust Blog Knowledge base API Documentation Customers Pricing Careers Team Reviews Catalog Affiliate Program Terms of Use Privacy Policy Data processing
Case Study

How did we increase sales?
Here's the process

Sector
Print-on-demand
Platform
Magento
Product
Obtaining opinions, Pop-up, mediation, widgets
IdeaShirt offers clothing with prints that can be self-designed. The offer also includes mugs, pins and many other advertising gadgets. In short, everyone will find something for themselves or as a gift.
Situation found
July 2019
3,5
Average rating
967
reviews
reviews acquired during 4 years
The store's problem was to leave negative reviews from customers without trying to contact them and without any comment. Many of the negative comments came from fake accounts from one of the frustrated customers.

The repair process - our challenges

The main challenge was to eliminate errors in the area of customer service and get more positive reviews.

The repair process started with verifying the most common problems on the client's side. We have made the verification based on the analysis of the reviews of store users using the AI algorithm provided by Rating Captain.

The most common customer concerns were:

  • „product different from the description”,
  • „poor quality product”,
  • „delivery time is too long”.

Solution

In order to eliminate the detected problems, together with IdeaShirt we have launched several Rating Captain functionalities:
  • obtaining positive reviews for the company's Google profile,
  • implementation of a pop-up on the order summary page with a request to evaluate the store,
  • mediation with dissatisfied customers using automatic communication tools supported by AI technology
  • Rating Captain widgets and product cards displaying positive customer reviews about the company and its products.

As a result, after 2 years of cooperation, we managed to obtain the current result:

  • 3664 reviews in a Google profile,
  • 4,6 average rating.
As a result, after 2 years of cooperation, we managed to obtain the current result:
4,60
average rating
3664
reviews in a Google profile
IdeaShirt also has a profile in the Rating Captain reviews catalog, which aggregates company reviews from various sites.
What's more, the introduced actions resulted in better sales thanks to returning customers and caring for reviews. IdeaShirt noted:
up to 45%
increase in sales from organic and direct inputs
up to 320%
increase in sales from the Google business profile
up to 900%
increase in the ROI conversion rate
Give us a chance!
See how Rating Captain can help your business grow.
 Create account
Find out what people are saying about your company
Get free access to your company's audit report. Find out how you can increase sales.
 Check your score
Sales & Product Information
+48 572 971 973
[email protected]
Case Study
Check out other stories
How AllBag cares about the customer experience in the online store?
AllBag is a company that produces unique promotional bags. Patterns are characterized by an original idea and solid workmanship. Additionally, carefully selected ecological bags emphasize individuality and combine high quality and the lowest price.
Read more
Stempleks is leading in the printing industry thanks to its opinions
Stempleks is a company with many years of experience specializing in making stamps and business cards. What's more, Stempleks allows customers to create their own design, providing a wizard and ready-made templates. The company also implements graphic designs, such as banners, leaflets and roll-ups.
Read more
Reviews of happy pets from BazarPupila.pl
Bazar Pupila is an independent and friendly place for those who want only the best and proven products for their four-legged friends. Founded out of a passion for animals and unwavering belief in high quality, Bazar Pupila thrives as an oasis for dog and cat owners who don't want to get lost in a sea of superficial advertising and average products on online shelves.
Read more
Need help?
We will be happy
to help!
We are here for you, so contact us if you need support with any reviews-related activities.
Contact us
Start growing with Rating Captain today
Create account
mdi-close