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Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
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Case Study
How did we increase sales? Here's the process
Sector
Print-on-demand
Platform
Magento
Product
Obtaining opinions, Pop-up, mediation, widgets
IdeaShirt offers clothing with prints that can be self-designed. The offer also includes mugs, pins and many other advertising gadgets. In short, everyone will find something for themselves or as a gift.
Situation found
July 2019
3,5
Average rating
967
reviews
reviews acquired during 4 years
The store's problem was to leave negative reviews from customers without trying to contact them and without any comment. Many of the negative comments came from fake accounts from one of the frustrated customers.
The repair process - our challenges
The main challenge was to eliminate errors in the area of customer service and get more positive reviews.
The repair process started with verifying the most common problems on the client's side. We have made the verification based on the analysis of the reviews of store users using the AI algorithm provided by Rating Captain.
The most common customer concerns were:
„product different from the description”,
„poor quality product”,
„delivery time is too long”.
Solution
In order to eliminate the detected problems, together with IdeaShirt we have launched several Rating Captain functionalities:
obtaining positive reviews for the company's Google profile,
implementation of a pop-up on the order summary page with a request to evaluate the store,
mediation with dissatisfied customers using automatic communication tools supported by AI technology
Rating Captain widgets and product cards displaying positive customer reviews about the company and its products.
As a result, after 2 years of cooperation, we managed to obtain the current result:
3664 reviews in a Google profile,
4,6 average rating.
As a result, after 2 years of cooperation, we managed to obtain the current result:
See how Koszulkowo builds trust among its customers
Koszulkowo is a company created by people crazy about t-shirts who make every effort to ensure that everyone can find a pattern in the store that allows them to express themselves. T-shirts are also distinguished by the quality of workmanship and competitive price. But that's not all, the brand also creates individual designs and they don't have to be just t-shirts.
Read more
Digitees’ 76% growth in 2 months
New Zealand-based t-shirt printing company Digitees specializes in selling personalized clothing and merchandise through their online store. They are masters at what they do, so we helped them communicate it to the world.
Read more
How AllBag cares about the customer experience in the online store?
AllBag is a company that produces unique promotional bags. Patterns are characterized by an original idea and solid workmanship. Additionally, carefully selected ecological bags emphasize individuality and combine high quality and the lowest price.
Read more
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