Collect opinions in accordance with the Omnibus Directive
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Features
Functionality
Increase sales
Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
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Case Study
How did we increase sales? Here's the process
Sector
Print-on-demand
Platform
Magento
Product
Obtaining opinions, Pop-up, mediation, widgets
IdeaShirt offers clothing with prints that can be self-designed. The offer also includes mugs, pins and many other advertising gadgets. In short, everyone will find something for themselves or as a gift.
Situation found
967 reviews acquired during 4 years,
3,5 average rating.
The store's problem was to leave negative reviews from customers without trying to contact them and without any comment. Many of the negative comments came from fake accounts from one of the frustrated customers.
The repair process - our challenges
The main challenge was to eliminate errors in the area of customer service and get more positive reviews.
The repair process started with verifying the most common problems on the client's side. We have made the verification based on the analysis of the reviews of store users using the AI algorithm provided by Rating Captain.
The most common customer concerns were:
„product different from the description”,
„poor quality product”,
„delivery time is too long”.
Solution
In order to eliminate the detected problems, together with IdeaShirt we have launched several Rating Captain functionalities:
obtaining positive reviews for the company's Google profile,
implementation of a pop-up on the order summary page with a request to evaluate the store,
mediation with dissatisfied customers using automatic communication tools supported by AI technology
Rating Captain widgets and product cards displaying positive customer reviews about the company and its products.
As a result, after 2 years of cooperation, we managed to obtain the current result:
3664 reviews in a Google profile,
4,6 average rating.
What's more, the introduced actions resulted in better sales thanks to returning customers and caring for reviews. IdeaShirt noted:
up to45%
increase in sales from organic and direct inputs
up to320%
increase in sales from the Google business profile
up to900%
increase in the ROI conversion rate
decrease in cost per click
thanks to SEO optimization of product cards
Give us a chance!
See how Rating Captain can help your business grow.
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Find out what people are saying about your company
Get free access to your company's audit report. Find out how you can increase sales.
Jaknowa Company’s path to the first place on Google maps
Jaknowa is a company engaged in washing upholstery, carpets and rugs. Its offer is addressed to people who value order, cleanliness and freshness of a well-kept home.
The company provides services locally, mainly in Wrocław, so cooperation consists not only in review management, but also in positioning the company’s business card in search results.
Read more
How Jungle Boogie wins the hearts of plant lovers?
Jungle Boogie is a Wrocław-based greenery studio that also has an online store. The florist offers tropical plants from all over the world. It carefully selects and delivers them to customers, and provides tips on how to care for them.
Read more
How AllBag cares about the customer experience in the online store?
AllBag is a company that produces unique promotional bags. Patterns are characterized by an original idea and solid workmanship. Additionally, carefully selected ecological bags emphasize individuality and combine high quality and the lowest price.
Read more
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