Get reviews
Basic features of Rating Captain
Moderation and coupons
Know your customers better
SEO Widgets
Upgrade your SEO impact
Customer Satisfaction Survey
Convenient survey research
Shopify WooCommerce Deconetwork Baselinker See all
Contact us: +48 572 971 973 or
Find out what's new
Knowledge base
All technical stuff
Analyze your online image
Our tool gives you an in-depth look at what your company's image looks like
Find out more
Contact us: +48 572 971 973 or
Customers Pricing
Sign in
Sign in Sign up for Free Get reviews Manage Analyze SEO Widgets Customer Satisfaction Survey Blog Knowledge base Customers Pricing Features Resources Customers Pricing Careers Team Reviews Catalog Affiliate Program Terms of Use Privacy Policy Data processing
Case study
How did we increase sales?
Here's the process
IdeaShirt offers clothing with prints that can be self-designed. The offer also includes mugs, pins and many other advertising gadgets. In short, everyone will find something for themselves or as a gift.
Situation before starting cooperation
reviews acquired during 4 years
average rating
The store's problem was to leave negative reviews from customers without trying to contact them and without any comment. Many of the negative comments came from fake accounts from one of the frustrated customers.
The repair process - our challenges
The main challenge was to eliminate errors in the area of customer service and get more positive reviews.
The repair process started with verifying the most common problems on the client's side. We have made the verification based on the analysis of the reviews of store users using the AI algorithm provided by Rating Captain.
The most common problems faced by clients were:
  • „product not as described on the websit”,
  • „poor quality”,
  • „delivery time is too long”.
In order to eliminate the detected problems, together with IdeaShirt we have launched several Rating Captain functionalities:
obtaining positive reviews for the company's Google profile,
implementation of a pop-up on the order summary page with a request to evaluate the store,
mediation with dissatisfied customers using automatic communication tools supported by AI technology
Rating Captain widgets and product cards displaying positive customer reviews about the company and its products.
But that's not all, based on the results of the review sentiment analysis and the recommendations of the Rating Captain team, the company improved product descriptions, eliminated poor-quality products and shortened delivery times, which significantly reduced the number of negative reviews.
As a result, after 2 years of cooperation, we managed to obtain the current result:
reviews in a Google profile
average rating
What's more, the introduced actions resulted in better sales thanks to returning customers and caring for reviews. IdeaShirt noted:
up to 45%
increase in sales from organic and direct inputs
up to 320%
increase in sales from the Google business profile
up to 900%
increase in the ROI conversion rate
thanks to the optimization of product cards with product ratings and the use of widgets presenting real positive reviews about the company on the store's website
decrease in cost per click
thanks to SEO optimization of product cards
How AllBag cares about the customer experience in the online store?
The AllBag company, despite good service, timely execution of orders and unconventional ideas, did not have many opinions in the Google business card.
Read more

Latest articles

We provide a whole lot of useful knowledge about reviews and ratings. Learn how to improve your performance.
Sales & Product Information
+48 572 971 973
HQ Poland
Liskego 7, 50-345 Wrocław
Technical support and payments
Features Get reviews Manage Analyze SEO Widgets Integrations Surveys
Resources Blog Knowledge base
Reviews Catalog
Affiliate Program
Terms of Use
Privacy Policy
Data processing
Subscribe to our newsletter
Sign up
A confirmation message will be sent to the e-mail address provided. Something went wrong :-(
Social media
LinkedIn logo Youtube logo Facebook logo Instagram logo
Copyright © 2022 by Rating Captain
We use cookies to provide the best possible service.
Refer to our privacy policy for more info.
I agree