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Case Study
How did we increase sales? Here's the process
Sector
Print-on-demand
Platform
Magento
Product
Obtaining opinions, Pop-up, mediation, widgets
IdeaShirt offers clothing with prints that can be self-designed. The offer also includes mugs, pins and many other advertising gadgets. In short, everyone will find something for themselves or as a gift.
Situation found
July 2019
3,5
Average rating
967
reviews
reviews acquired during 4 years
The store's problem was to leave negative reviews from customers without trying to contact them and without any comment. Many of the negative comments came from fake accounts from one of the frustrated customers.
The repair process - our challenges
The main challenge was to eliminate errors in the area of customer service and get more positive reviews.
The repair process started with verifying the most common problems on the client's side. We have made the verification based on the analysis of the reviews of store users using the AI algorithm provided by Rating Captain.
The most common customer concerns were:
„product different from the description”,
„poor quality product”,
„delivery time is too long”.
Solution
In order to eliminate the detected problems, together with IdeaShirt we have launched several Rating Captain functionalities:
obtaining positive reviews for the company's Google profile,
implementation of a pop-up on the order summary page with a request to evaluate the store,
mediation with dissatisfied customers using automatic communication tools supported by AI technology
Rating Captain widgets and product cards displaying positive customer reviews about the company and its products.
As a result, after 2 years of cooperation, we managed to obtain the current result:
3664 reviews in a Google profile,
4,6 average rating.
As a result, after 2 years of cooperation, we managed to obtain the current result:
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See how Koszulkowo builds trust among its customers
Koszulkowo is a company created by people crazy about t-shirts who make every effort to ensure that everyone can find a pattern in the store that allows them to express themselves. T-shirts are also distinguished by the quality of workmanship and competitive price. But that's not all, the brand also creates individual designs and they don't have to be just t-shirts.
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How Jungle Boogie wins the hearts of plant lovers?
Jungle Boogie is a Wrocław-based greenery studio that also has an online store. The florist offers tropical plants from all over the world. It carefully selects and delivers them to customers, and provides tips on how to care for them.
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