Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
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It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
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Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
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Case Study
See how Koszulkowo builds trust among its customers
Sector
Print-on-demand
Platform
Magento
Product
Obtaining opinions, Pop-up, mediation, widgets
Koszulkowo is a company created by people crazy about t-shirts who make every effort to ensure that everyone can find a pattern in the store that allows them to express themselves. T-shirts are also distinguished by the quality of workmanship and competitive price. But that's not all, the brand also creates individual designs and they don't have to be just t-shirts.
Challenge
The store struggled with a small number of reviews and overwhelmingly negative comments, which resulted in a low rating.
Satisfied customers forgot to share their good opinion, while dissatisfied customers were very eager to write about negative experiences. Therefore, the challenge for the Rating Captain was to reach as many customers as possible and ask them for feedback by e-mail.
Solution
By detecting the sentiment of customers' statements and analyzing the content of opinions, the Rating Captain application found the most frequently indicated problems by buyers in the entire purchasing process. Based on the results, changes were made to both product descriptions and communication with customers.
Prior to joining the Rating Captain, the company gained 122 reviews over 4 years, with an average of 2.4.
Thanks to the activities, Koszkowo managed to obtain 544 opinions within 8 months, which gave a phenomenal result in the form of 4.4 stars.
The result obtained by Koszkowo shows the importance of after-sales communication and confirms that customers are more likely to share positive impressions if motivated to do so by a request from the company.
Additional benefits
Koszulkowo has many other benefits. The greater number of positive reviews resulted not only in an improvement in reputation, but also an increase in organic sales by 35%, and from the Google business listing itself by as much as 280%. On the other hand, improvements in the area of customer service meant that the brand recorded a drop in complaints and returns by 20%.
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