Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Sign inSign up for FreeFeaturesIncrease salesControl your imageLoyal customersBuilding trustResourcesBlogKnowledge baseCustomersPricingIncrease salesLoyal customersControl your imageBuilding trustBlogKnowledge baseCustomersPricingCareersTeamReviews CatalogAffiliate ProgramTerms of UsePrivacy PolicyData processing
Case Study
Stempleks is leading in the printing industry thanks to its opinions
Sector
Print-on-demand
Platform
Magento
Product
Obtaining opinions, Pop-up, mediation, widgets
Stempleks is a company with many years of experience specializing in making stamps and business cards. What's more, Stempleks allows customers to create their own design, providing a wizard and ready-made templates. The company also implements graphic designs, such as banners, leaflets and roll-ups.
Challenge
The store's problem was the generally low number of opinions, which are especially important in the local market. The company also struggled with false opinions added by competitors. Therefore, the challenge was to get positive feedback from the company's customers, as well as to verify the most common problems in the field of customer service.
Solution
The primary activity was to get customer reviews via e-mail. In order to analyze the needs of buyers in terms of customer service, we used artificial intelligence that detects the sentiment of statements and captures the causes of customer dissatisfaction.
In 6 years, Stempleks collected 75 opinions, the average of which was 4.8. With the help of the Rating Captain, the brand quickly gained feedback from its customers.
After less than a year of using the application, Stempleks can boast an average rating of 4.9 and an increase in the number of opinions to 655, thanks to which, after entering the phrase "stamps wrocław" in the search engine, Stempleks is at the top of the search results.
Additional benefits
In addition to the aforementioned results, Stemplex also records excellent sales results. Sales growth from the company's business card is at 117% and sales from organic results have increased by 60%. The company also saw a dynamic increase in direct sales of up to 70%.
We are proud to look at Stemplex's performance and celebrate its success.
Give us a chance!
See how Rating Captain can help your business grow.
Create account
Find out what people are saying about your company
Get free access to your company's audit report. Find out how you can increase sales.
NEONET case study: How to effectively collect product reviews?
NEONET.pl online store offers a wide selection of appliances and accessories from the consumer electronics, home appliances and IT sectors. The brand cooperates with the largest manufacturers in Poland and around the world. Here customers tend to buy TVs, and also appreciate the wide selection of household appliances.
Read more
How Jungle Boogie wins the hearts of plant lovers?
Jungle Boogie is a Wrocław-based greenery studio that also has an online store. The florist offers tropical plants from all over the world. It carefully selects and delivers them to customers, and provides tips on how to care for them.
Read more
How AllBag cares about the customer experience in the online store?
AllBag is a company that produces unique promotional bags. Patterns are characterized by an original idea and solid workmanship. Additionally, carefully selected ecological bags emphasize individuality and combine high quality and the lowest price.
Read more
Need help?
We will be happy to help!
We are here for you, so contact us if you need support with any reviews-related activities.
Contact us
Start growing with Rating Captain today
Create account
mdi-close
We use cookies to provide the best possible service.