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Case study
Stempleks is leading in the printing industry thanks to its opinions
Stempleks is a company with many years of experience specializing in making stamps and business cards. What's more, Stempleks allows customers to create their own design, providing a wizard and ready-made templates. The company also implements graphic designs, such as banners, leaflets and roll-ups.
Challenge
The store's problem was the generally low number of opinions, which are especially important in the local market. The company also struggled with false opinions added by competitors. Therefore, the challenge was to get positive feedback from the company's customers, as well as to verify the most common problems in the field of customer service.
Solution
The primary activity was to get customer reviews via e-mail. In order to analyze the needs of buyers in terms of customer service, we used artificial intelligence that detects the sentiment of statements and captures the causes of customer dissatisfaction.
Results after 11 months
with Rating Captain
In 6 years, Stempleks collected 75 opinions, the average of which was 4.8. With the help of the Rating Captain, the brand quickly gained feedback from its customers.
After less than a year of using the application, Stempleks can boast an average rating of 4.9 and an increase in the number of opinions to 655, thanks to which, after entering the phrase "stamps wrocław" in the search engine, Stempleks is at the top of the search results.
852%
75
655
Positive Reviews Increase
4.8
4.9
Google Rating Increase
Stempleks - Number of reviews over time
Additional benefits

In addition to the above-mentioned results, Stempleks also records excellent sales results. The increase in sales from the company's business card is at the level of 117%, and sales from organic results increased by 60%. The company also noticed a dynamic increase in direct sales by as much as 70%.

We are proud to look at the results of Stempleks and we are pleased with its success.
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Agnieszka Szczepanowska
Agnieszka Szczepanowska
Katarzyna Chomąt
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pawel.burda@ratingcaptain.com
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