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Mr. Tran, We apologize for any inconvenience we've created. While our company was dealing with a Covid outbreak, I understand that Mo from our office kept an open channel with you and even answered your multiple phone calls daily. I also know they have scheduled a walk-through with you for this Wednesday. Also, while we realize there must have been a miscommunication 4 to 5 days for a complete extended shower remodel, countertop fabrication and installation are a bit far-fetched. We had to 1- Demolish your existing shower. 2- Remove your tub and tub surround. 3- Extend your shower. 4- Install backer board. 5- Waterproof your walls. 6- Redo your shower pan. 7- Cancel and redirect your plumbing. 8- Remove and haulaway existing tile. 9- Install new 24x48 tile. 10- Template for countertops. 11- Remove the existing top. 12- Install new Quartz. 13- Install sinks. 14- Install a new free-standing tub. From my understanding, everything went well without a problem except for some misguided expectations. We are a flooring company, and nowhere in your contract or our discussions did we promise you that we will be installing your bathroom fixtures. Towel and toilet paper handles are not our responsibilities. Also, per your contract, we do not caulk or paint touch up that is a painter's job. Finally, Mr. Tran, as you can see from our previous reviews and the work and prices we provided you, here at Modish Designs, we are always trying to help our customers. We always try to go above and beyond in our services. While we respect your honest opinion, it is unfair to misguide our future customers and leave a public review that misconstrues what we are responsible for and what you are trying to force us to do. Thank you
1642000325
1
I have my restroom remodel in December and was promised it would only take 4-5 days max. Now, it's January and still not completed. I called them so many times and even asked for the owner. Still waiting for someone to call back to communicate what needed to do in completing the project because the grout is very dirty, tub is not glue down, missing wall plug cover, missing toilet paper holder, missing towel bar and other incomplete tasks.
Thank you Cyndi for your kind words. We appreciate your business.
1653320731
5
We are beyond happy with the work we had done by Modish Designs. They were professional and every single one of them did an outstanding job. I would highly recommend them to anyone!!!
Jerome, We have looked closely at our customer data base and we can't find you as a customer. It seems that you are confusing us with a different company. Please review our info and make sure we are the intended company. If we are we would love to hear a little more from you about how we came short serving you and I will personally make sure to make things right. Thank you Your feedback as a true customer is always appreciated.
1538253474
3
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