All-Star Honda reviews

1652237242

Corey Langley

google

Hi Corey, We're sorry to hear that your experience wasn't up to our usual standards. We'd like the chance to improve the situation and regain your confidence in us, if possible. Please reach out when you have more time to devote to the topic. Thank you.

1652274477

1

I personally feel that All-Star at the very least mislead me intentionally about a variety of things. I never got my paperwork packet, I had a couple issues after the fact involving verifying address and stuff, and there was a lot of things I feel were over sold and under-delivered.

1653346140

Cathryn Wilson

google

Thank you for sharing your experience, Cathryn. We apologize for the long wait and appreciate your patience during your visit. If you have any additional questions or concerns you'd like to discuss, please feel free to reach out to our team directly. Thanks again.

1653405173

1

Made an appointment to find out if the passenger armrest could be repaired. I expected to be there 15 minutes tops. I was told that an inspection was necessary and held captive for well over an hour, only to be told that yes, the armrest could be repaired, but they would have to order the part, and I would have to come back to have it installed.

1651622753

Khayla Howard

google

Thank you for the kind words and five-star rating, Khayla! John and the team look forward to seeing you again! - All-Star Honda

1651757057

5

Got an oil change and was in and out. Thanks John

1654813515

Virginia Quesada

google

Thank you for taking the time to rate your recent visit to All-Star Honda, Virginia. If you have any feedback for our team or suggestions for how we could improve, please reach out to Sarah Petersen at [email protected]. Thank you.

1599247000

5

My 2018 Honda HRV was reminded of scheduled maintenance. Within 24 hrs, I was at All-Star Honda. All points, tire rotation & oil change were done with professionalism & consideration. All-Star washed my vehicle when all was done. She looked as good as the first time I saw her. Good job all around.

1653528777

Vanlakhone Kelly

google

Hello - we're sorry to hear that your recent visit with us wasn't up to our usual standards. We will make sure this feedback gets addressed with our team and hope you'll give us the chance to do better next time. If there's any additional feedback you'd like to share, please feel free to reach out to our team directly. Thank you.

1653573106

1

We went in for a routine oil change and even went in 15 minutes earlier than our appointment time. When we got there nobody even acknowledged we we there. And we are the only customers at the time. There were at least 5 employees sitting around and I went to each counter and the employee would walk away. I understand if your busy doing something but a courtesy of simply saying Ill be right with you I would of been fine with that but no eye contact or anything until my husband says something. So finally after a few minutes someone was able to help us the employee says it will take about one hour to an hour twenty minutes. An hour passes by and they are just lifting my car up to do the oil change! Again nobody tells us anything! Ive been loyal to all star Honda for more than 15 years and bought four cars from them and would have to say Im very disappointed with the service I received. Maybe its time to seek another dealership!!