David M Robinson reviews

1625599809

Chris Holloway

google

Dear Chris, Thank you for taking the time to leave us a review. We value any feedback from our customers, and I am sorry to hear you feel that your experience did not meet your expectations. I would be more than happy to discuss this further, at a convenient time for you as well as answer any questions you may have. Best wishes, Victoria Client Support Manager [email protected]

1625739759

1

I had bought a Tudor watch here in the past, with no problem putting a deposit down and waiting for stock to arrive, and received great service. I recently made an inquiry about a new Tudor release and was told it was for existing customers only, then when I pointed out I had bought from this store before, I was ignored. No idea why some watch dealers think behaving like this is OK.

1650740529

Faz Choudhury

google

1

Disgusting service! I went to visit this store (Canary Wharf) on Saturday 26th March to research and potentially buy a watch as well as ask whether they could adjust my links on my existing Rolex. I received this watch as a gift and I had enquired with Rolex direct who advised me that I can adjust my links at any authorised dealer, such as this store which is my closest AD. Upon arriving I was, approached by a member of staff called Kerry Anne. I told her that I am interested in starting a relationship with them as they are my local AD as well as whether they could adjust my links for me. Unfortunately, her body language and tone of voice completely changed to that of making me feel like a nuisance rather than a potential valuable customer. I understand in certain boutiques adjusting links can be charged (which I was happy to pay for) however Kerry Anne did not even give me this as an option, just a flat no as I hadnt bought it from them. Even though a couple of years ago a different member of staff who was much more helpful (his name was Sandy) adjusted my links on a Rolex that had not been bought from them. I then asked Kerry Anne if I could register my interest for a few watches as well as look at other brands to which she replied that I should just deal with whoever did my links 3 years ago! I found this ridiculous and extremely rude/dismissive especially given the fact I told her that I am here now! For the record, the person who did my links 3 years ago was not even in the store and I certainly dont have a relationship with this person! I am a customer of Watches of Switzerland and Bucherer and never have I received such dismissive, rude, lazy, and embarrassing service before. No sooner had I entered the store, I was effectively ushered to leave within a couple of minutes! The store was not busy - 4 staff to 2 customers at the time. I find Kerry Anne to have terrible people skills as she could tell that our conversation was not to my satisfaction and when I asked her for her name she patronisingly gave me it. Again I have no idea why I suffered such embarrassment in this store by this member of staff. On a brighter note, today I went into a WoS store and received a completely different level of service where I was welcomed warmly, they sat me down, offered water, registered my interest in a few watches, adjusted my links and introduced me to some different brands and I happily walked out with a new watch! Finally, I have been buying watches for years and never have I had the displeasure of receiving the level of disrespect from David M Robinson, Canary Wharf and namely Kerry Anne. It is a great shame as it is my local AD. Regards, Faz

1645194384

Sumit R. De

google

Dear Sumit, Thank you for your kind words and review of DMR London. It is always amazing to hear such wonderful feedback about our showrooms and dedicated teams. We are so pleased that you are delighted with your new watch. Jonathan and the rest of the team at DMR London look forward to welcoming you back to the showroom again in the near future. Best wishes, DMR

1647952818

5

As someone who grew up always staring at my dad's timepieces, the buying experience for me of any timepiece is very personal. Clearly something the team here at DMR value highly as well. I can't be grateful enough for the quality of service they provide here and the warm welcome to me as their customer. Jonathan is the gold standard when it comes to a professional who has a people first mindset. As do the rest of the team at the canary wharf store. Will be returning here for all my future purchases.

1608071486

Satveer Degun

google

Dear Satveer, Thank you for your kind words and review of DMR London. It is always amazing to hear such wonderful feedback about our showrooms and dedicated teams. We are so pleased that you are delighted with your new Tudor watch. Sandy and the rest of the team at DMR London look forward to welcoming you back to the showroom again in the near future. Best wishes, DMR

1622733616

5

Had an amazing experience purchasing my Tudor timepiece from DMR Canary Wharf. Could not recommend Sandy and the team at DMR Canary Wharf more! Sandy was extremely helpful in sourcing my watch and the place where I make future purchases. Thanks for your help again and I look forward to visiting again.

1618227440

haroon1987

google

Dear Haroon, Thank you for taking the time to leave us a review. We value any feedback from our customers, and I am sorry to hear you feel that your experience has not met your expectations. I would be more than happy to discuss this further, at a convenient time for you as well as answer any questions you may have. Best wishes, Victoria Client Support Manager [email protected]

1622732990

1

I have had enough of being patient. I feel discriminated because I am not rich? Because I havent bought any jewellery? This is absolutely absurd. I referred a friend who bought 2 watches and surprise surprise its still not enough. & I have bought 1 watch 3 years ago. In that time, I have been money ready, payment ready to buy more, but all I get told is they cant sell it to me as I have not built a report and those watches will be offered to their more valued customers! As we aim to ensure such references are secured for our local, loyal client base How unfair is that? Every single watch, a total of 5 Rolex I have asked to buy, I have been told the same. How do they expect me to become a value customer if they keep holding watches for their other customers! DONT YOU WANT MY MONEY? I have been silence for over 3 years and this company continues to take advantage of it. I am sincerely shocked at this level of bias behaviour. I expected more from this shop. They went from being excellent to being the absolute worse! I bet they sell it to traders who sell it customers for double the price. I genuinely feel to file a complaint with the fair trade as I feel discriminated by being separated by those more fortunate then me! Ridiculous!