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Thegeneralrental reviews

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109 reviews

The opinions come from external websites

Last update: 24.07.2024

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Robert Wilson
My experience was not the best. I asked then to hold a 55 towable boom for me which they did. I picked it up approx 4 pm on a Saturday. I arrived on the job site and placed the machine for the work. I pushed the button to lower the outriggers and level the machine. The outriggers lowered, but not enough to unhitch my truck. I called the rental center at 5:40 and there was no answer. I left a message explaining I was having a problem and needed some help. There is a box where the operating manual should be but it was empty. I wasn't having any luck with the equipment so I decided to return it. I brought it back to the store at 6:30 PM and was able to unhitch the truck (maybe it was easier here due to the ground being level but I don't know that for sure) I put the key in the box where the operating manual should have been. I NEVER received a return call. The equipment was unused. I called when they opened Monday morning at 7:30 and told they where I had put the key and requested a refund. ( I had paid for two days upfront) I was told they would look into it and get back to me. I hadn't heard from them by 4 PM so I called and was told that Justin had gone home sick and to call back tomorrow. I called late morning the following day and was told there was a minimum of a days rental and they wouldn't refund that. I asked if they would in lieu of the refund give me a credit to use in the future and that was also refused. Bottom line....if you rent here expect ABSOLUTELY NO SUPPORT. You're on your own. I feel I was royally screwed out of 460.00 and will never do business with them in the future.
Heather Baker
These guys are great!! Only my second time going there and man they have a customer for life!!! The first time the service was helpful and wonderful! And the second time the road were bad and I got my truck stuck on the ice in the back area. Would you believe they helped me get it out!! I would highly recommend this place to anyone!!!
Chelsea McCall
My husband called this morning to see if we could return a machine bc im sick, we used it for 2 hours and wanted to return it for a full day today and come back the next day and finish the hours we paid for , I understand the inconvenience but the lady who answered didn't seem to care that I was sick and throwing up . Don't rent from this company if you have a family , things come up and they should be more then happy to work with you , but they were not ! Now I'm home trying not to get my kids sick while taking care of them while he finishes the job today . Whatever happened to people having a little humility for others :(
Joshua Whitescarver
I own a lawncare company and rented a seed slicer at 2:45 in the afternoon. After the machine wouldnt work I went back to change it out at 3:45. I wasnt able to return it by5:30 closing time so it was returned at opening the next morning and was charged an additional $44. Ive done business with them for about five years and after this will not be going back.