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Lauren, We are sorry to hear about your experience and apologize for any inconvenience this has caused. If you would like to further discuss this situation, please give our Sales Manager a call at 860-584-7452. Thank you.
I would give 0 stars if I could. On Wednesday I called to make an appointment to see one of their cars and when I arrived on Thursday for my appointment they couldn't find the keys to the car. So we drove 35 minutes and couldn't look inside the car nevermind drive it. We were told they would hold the car for us until they could find the keys and give us "first dibs" on it and that a deposit wasn't necessary because of their screw up. They did call the next day on Friday and I made another appointment to see the car the next day on Saturday. That was this morning when I received a text saying they had sold the car the night before, Friday evening. They didn't even have the decency to call and ask if I wanted to leave a deposit to hold the car and just sold it. I replied to the text saying how unprofessional they are. My husband then called to give his piece of mind and the salesman had the audacity to say "atleast we told you the car was gone, we could have let you drive back here." And also said that my response to their text was rude. I would 1000000% NOT recommend this place! I get money is money and they sold the car. Have some decency and stay true to your word! Grimmy business!
Luis, we apologize for the inconvenience. If you would like to further discuss this issue, please us a call at 860-584-7438. Thank you.
My experience with New Millenium has been a nightmare. Any mistake they made on their side resulted in stress and frustration for me. For example, A couple weeks ago I called and made my weekly payment. The person receiving the payment said I was good. A day or two later I get a letter saying I owe $179.00 and that if I didn't pay it right away they'd bring me to court as opposed to just saying hey our records show this please pay it or whatever. Another time I called on a Monday and made my weekly payment after uploading $280 onto my debit card. The payment according to New Millenium Staff went through no problem. The next day New Millenium went and charged me another $70 without my authorization. I called my bank and they sent me a statement showing the unauthorized transaction, however, New Millenium says it wasn't them in light of the fact I have my bank statement indicating it was them. In a nutshell. I will not buy another car from them and will tell everyone I know my experience.
Kimberly, we apologize for the inconvenience. If you would like to further discuss this issue, please us a call at 860-584-7438. Thank you.
My son who just got out of the Army went here to buy his first car. Its a used car I get it but they took total advantage juat to make a sale. We had the car 2 hours (we live 1.5 hours away) and the check engine light came on. Called and was told the car was sold as is and basically nothing they could so after a 5k deal. I had to put in over 500.00 to have spark plugs...coils and a temp control in this car that shoukd have been ok to just drive znd enjoy! They also said they woukd replace back light due to condensation. Got it home only to notice they didn't replace it. They were also going to BUFF the car for small scratches. Instead they put paint in the scratches and it looks horrible. All you can see are lines of paint! To top it off after they knew we had to go caring the car somewhere after 2 hours of ownership. They haven't even CALLED to follow up.watch out for this place if they can screw over a soldier they can screw over anyone!
Jasmine, we apologize that we did not have the right vehicle for you but due to the current situation inventory is harder to acquire. Please don't hesitate to reach back out every few weeks to view our fresh inventory.