MADE Leather reviews

1595871634

In this World

google

Hello Hendri, I am so happy to hear that you are pleased with your item from last year. That order just like your newest one was a pre-order. COVID had serious repercussions and this business was no exception to that. We appreciate you pre-ordering during the global pandemic as Morocco was completely shut down and unable to produce, as stated in the product description online and also in the email correspondence. You have not received your item because it was canceled and refunded on July 5 as per our communication via email and on Facebook. Thank you again for supporting!

1595944312

1

I ordered a bag last year, it took a long time to arrive. However, I finally received it and was pleased with the product. Fast forward to April 2020, I ordered another bag that I have been eyeing. Well as of today, I still do not have my product. They sent a few scattered email about Covid, artesians, Morocco blah blah, blah...... Needless to say I will never order from this company again.

1561210722

Cee Dee

google

Hi! Thanks for the feedback. We appreciate it and hate that you were not happy. We value feedback so that we can grow. As you know, we notified you after placing your first order of the delay. Regarding the second, we attempted to honor although the sale was over. Our artisans in Morocco were unable to provide the bags for quite some time. We communicated with you on several occasions between April-June 2019 on our own accord and also in response to your inquires. We recognized the wait and offered a refund several times because we were unable to provide a guaranteed delivery date. Finally after waiting for what we felt was an extreme amount of time, a refund was provided because we were unable to fulfill your order. As mentioned, you were provided with the option to exchange/ use towards a different item. We know that you loved that style, but we are no longer carrying it as our artisans are no longer crafting it. Once it does become available we will be more than happy to ship you the bag to have complimentary. We are also sorry that you experienced issues with your bank as we are not aware of how to reverse a refund. Overall, we are happy that you loved your items but hate that we didnt get it quite right! You are still welcome to use the discount code that we offered; wed love to have you back!

1563663065

1

I have had nothing but problems with this company. I was initially excited about Made Leather Co and was happy to support it. However, those feelings have dissipated. Nothing but problems from the start. From customer service to the shipping times to their extending me a refund I never requested. Their customer service is nonexistent and you have to initiate contact to get any type of update on the status of your order. They offer no estimated shipping times or consistent tracking information. I ordered from their sample sale, twice. I received my first order approximately 4 weeks after I ordered. I ordered 3 items for my first order and only received 2, initially. I was told one of the items I ordered was no longer available in the color I chose and I could choose another color, which I did. That replacement item took almost 3 weeks for shipping. I liked the items I received, so I ordered again from their sample site. When I inquired about the status of my second order, approximately 2 weeks after ordering, I was told that, while the items were ordered via the sample site, they should not have been because the sample sale had ended during the time I ordered and the items were supposed to be in inventory on the regular site. How was I supposed to know that being that the sample site we site was still active when I made my second order? At any rate, they offered to honor the items in my 2nd order at the sample sale price and I was okay with that. However, when I inquired about the status of that order almost 8 weeks later, as I had not received any communication or tracking information from them, I was informed that the items were stuck in customs! I made the second order in April 2019 and had not heard from them regarding the 2nd order by June 2019. I was upset because it didn't take almost 8 weeks for the first order to arrive. As a result, they offered a refund, due to inability to fulfill the order in a timely manner. I did not ask for a refund, I just wanted my items. I understand the product comes from a different country, supposedly. However, it would be nice to get an update email or some type of communication from the company letting the customer know what's going on. I am curious now if they even put the order through. I contacted the CEO on June 6, 2019 and she was the one who offered the refund, which never asked for or even mentioned. She did offer to use the monies paid to purchase an item readily available. I declined and just went with the refund. She stated I would receive the refund in 3-5 business days. Well, here we are, on this day, June 18, 2019, and I have yet to receive my refund and there is nothing pending at my bank. My suggestions to this company: -Get the logistics of your company together. -Get a better tracking system. -Do better with your customer service because it is practically nonexistent and customers shouldn't have to continually initiate contact via email only, to check on the status of their orders. Further, if you can send Luvvie and the NFL agents FREE bags, surely you can send PAYING customers their bags as well, and in a timely fashion! ETA: I called my bank and was told the refund was issued and then they had it reversed! I'm not sure how or why they did it, but I have my suspicions. I don't know what is going on but I would advise doing business with this company until they can get themselves together!!!!

1624480286

Laura Wilson

google

Laura, thanks so much for the feedback! So happy hubby loved it!

1629593916

5

My husband loves his Laptop Sleeve and the company was so quick in responding to me. I will be purchasing more. Thank you for being awesome.

1617828404

Tina E (Tina)

google

Thank you for the review, Tina. So happy that you like your bag!

1620774125

5

Arrived promptly & perfectly packaged. Beautiful bag & excellent craftsmanship. Will definitely be ordering from them again.

1651271118

Kayla Knight

google

Hello Kayla, We dont see an order under this name. Maybe it was under our old system from over 2 years ago. We typically handle any repair in house without hesitation as we guarantee our products. Additionally any foreign smell that could possibly be detected is from the vegetable leather tanning process. Im not sure if that is what you are referring to. Nonetheless feel free to email us at [email protected] so we can attempt to locate and order and resolve your issue.

1651276983

1

I thought I was safe buying from this company due to all the excellent reviews and feedback... Sadly that was not the case for me. I wasted $310... I received my Journey backpack and wallet. The backpack was damaged and I had to get a replacement. After waiting weeks I got my replacement and it too was damaged. I decided to take it to my local leather shop to get it fixed. The owner of the shop said he had never smelt a leather so foul in his 30+ years of working with leather. I tried everything to get the smell out and sadly nothing worked. I cannot use the bag and definitely took a loss on this one. Live and learn...