Kazoo Toys reviews

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Indrea Gordon

google

Hi Indrea, I am the other owner of Kazoo Toys (and wife of the man with whom you spoke), and I want to apologize for the experience you had at our store. People rarely come into our store, having never shopped there before, march straight to the back, and ask for a business card. Its simply a strange occurrence for us. Since this doesnt really happen, we dont keep a lot of business cards at the store, because we save them for shows and business relationships like vendors and reps. For customers and potential customers, we instead generally give out the 5x7 postcard you mentioned. It has all of our business information and also a nice 10% discount for the customer for their next visit. A win-win for everyone. When you asked if you could have a business card, my husband simply wanted to know why, since customers dont usually ask for business cards. You responded, For my personal use, which was a bit of a strange response in itself. Had you told us you were a potential vendor, he would have given you a business card. You didnt have any children with you, but had you said you wanted to shop here in the future, he would have given you the postcard. Whatever answer you gave would have determined what collateral was appropriate for your need, but your answer was confusing. Im sorry that his question came across as gruff. He in no way intended offense, he was simply trying to get you the information that was appropriate for your need. I was there, and I also thought the entire exchange was a little strange on both sides. I looked at your Facebook and Linked In profiles, and I am very impressed by your business. It is one thing to start a business (I know), but to also have a social mission that you incorporate into the everyday life of your business is truly impressive and should be applauded. Im not sure how a go-to toy store can participate in fashion shows, but I am sorry that we will not have the opportunity to help you further your mission. I believe this was a misunderstanding of needs, and I wish we could have communicated better so you did not walk away feeling the way you did. I am sure you have formed your opinion of our business, but should you change your mind and decide we deserve a second chance, we would love to show you around our store and give you a different experience. I truly apologize for this experience, because I know that Kazoo Toys is better than this. Sincerely, Whitney

1619612770

1

Looks like a great place to shop but unfortunately I didnt have the best experience. Went in the store with two clients of mine who have special needs. We were looking for a go to toy store for a huge event coming up. I asked for a business card and was asked what did I need it for? I took a moment to digest that as the owner (even though his badge said manager) stood and waited for an answer. I walked away for a second as my clients looked around. I then went back to ask was he the owner and did the store have a website so I could leave a review. He asked me well did I offend you? I replied well yea I mean sir its a business card. I only have 8 business cards left he said. So this implied I was not important enough for one of the 8 business cards. He then realized his unprofessionalism was disturbing and offered me a 5x7 push card with store info on it. Which could have initially been offered. He was reluctant to do that as well. The atmosphere was very uninviting and I was treated like my money was not needed there. Im not one to play the race card but definitely know when Im being treated differently because of. I will not be supporting this business and will encourage my entire network to do the same. Its sad when my autistic white client says to me that wasnt nice what that man did. Thats a clear indication that I was not mistaken in my assessment of the situation. My client saying that to me angered me more than anything hence the reason for my review.

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Valecia Alexandria Alston

google

Hi Valecia, Thank you for your feedback. We actually had an exchange with Indrea on another platform, and we have thoroughly apologized for the way we made her feel. Although I cannot speak for her, I believe she has accepted our apology. We made a mistake, and we do not expect her to change her review, but we feel our relationship with her is settled. We in no way indicated that she did not have autistic clients with her. The people with her were teens or adults, not children. We also never intended to diminish her feelings; however, as a business owner, we do have the right to tell our side of the story. We were not trying to discredit anything, simply to show that there are two sides to every story. As you were not present for the exchange, and have never done business with our store, it is disappointing that you would feel the need to give us a 1-star review. I would ask that you come into our store and experience it for yourself before jumping to conclusions based on one misunderstanding experienced by a person who did come into our store. We recognize that we are one of the only toy stores left, and we work VERY hard to try to make our environment a fun shopping experience for everyone. Sometimes people make mistakes, and as you noted, an apology goes a long way. We have acknowledged our mistake, and we have apologized to the customer with whom we made the mistake (Indrea). We can't apologize to you because we have never interacted, although we would welcome a face to face, respectable discussion with you to show who Kazoo Toys and its owners really are, instead of this anonymous keyboard back-and-forth. We wish you the best, and if you have kids, I hope you can find a great local toy store to enjoy with them. It is truly a rare find nowadays. Sincerely, Whitney

1621261575

1

I stand with Indrea Gordon and wont be bring my business there. The fact that a simple apology was not given instead an apology followed by a long response trying to poke holes and discrediting her story shows how you feel about certain customers. She said she was there with 2 autistic kids and your implying that wasnt so trying to discredit her experience. Also stating he only asked a simple question implying she is just over exaggerating. As 1 of the only toy stores left it should be in your best interest to get more business cards being as though they are only 5 cents per card to make. As the owner a simple apology and contact info goes a long way and all the missed details (because you werent there) could have been worked out privately.

1579661469

Stephen Scott

google

We are glad the presents were a hit. Thank you for the kind words and we look forward to seeing you again.

1579702896

5

Thankful for good neighborhood toy store. Kids loved the presents

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Martha Bland

google

Martha, thank you so much for the kind review. We love to discover new and different toys to keep our selection fresh, so we are always happy to know that our customers are finding treasures, as that is our goal. We also like to have fun here, so please feel free to drop by with your granddaughter or nephew anytime. We hope to see you soon, and thank you for shopping with Kazoo Toys!

1530545152

5

Just a lovely shop. My granddaughter went to preschool with the owners daughter a few years ago so we had to check out the store. I loved the fact that the owners knew all about the toys and could help me find the perfect gift for my young nephew who loves construction. Every time I go back I find some new treasure for one of my grandchildren. The toys and games are well curated and if you can't find something, ask and they can order for you. I think it is important that we support our local toy stores as they seem to be a dying breed - even if it costs a little more than Amazon. Kazoo toys is one of those places that we should support as every child needs to experience the wonder that is a good toy store! Amazon just won't cut it. Thanks for making such a great place to buy thoughtful learning presents!

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Nicole Bernath

google

Thank you for the great review, Nicole! We are glad you had a good experience with our online ordering and curbside pickup. If you ever need suggestions, we are also happy to help over the phone. Thanks for shopping locally - small businesses like ours truly appreciate the support!

1622657195

5

I've been trying to shop locally for gifts and Kazoo is a great spot to do that and get unique gifts for kids! I ordered online and picked up curbside.