Hi John, I think there may have been some confusion. You came in with your daughter's broken glasses and asked if they could be fixed. My employee told you yes and the fee would be $10.00! She said there is a charge if your glasses were not purchased from us. It has nothing to do with whether we carry a frame or not. We will always try and help anyone whether they are customers of ours or not. I recall helping you many times over the years when you purchased your contact lenses from us. I'm sorry if you don't like our store policies but that is exactly why we tell you them up front about the charges so there is no confusion. You had a choice to have your glasses fixed and adjusted for a $10 fee or not. You chose to have them repaired. I don't think anyone should perform their professional services for free.You weren't upset when you were here so did something happen since you left? Did we not fix them to your liking for you to leave a 1 star review? Hopefully we can rectify this. Thank you
I went in there recently and I asked them if they can replace a little screw in my daughter's glasses that broke, and the woman goes to me , "oh ,sorry there's a $10 fee , we don't sell those types of frames, so there would be a $10 fee to fix it". If I give them $10 then it's fine, then they can fix it with no problem ,but if I don't pay it then suddenly they said they can't fix it, because they don't sell those frames... I used to go there years ago, Meanwhile my wife currently goes there and i even mentioned that to them and they didn't even say anything about that when I mentioned it to them. Are they that hard up the $10 that they couldn't put a screw in there for a little kid and even after I said my wife goes there.
Thank you for your kind words. I am so glad you had a great experience, and hope to see you all again next year !!
I had a great experience at Nassau Vision. Heather and the team were so friendly and treated me, and my children with such compassion and kindness. I love the recommendations they made for frames and the service in every manner. Highly recommend!